BHSU Help Desk

How do I get help?

If you have a computer repair question or would like to receive assistance please submit our Request Help Form, contact the BHSU Help Desk, or visit a technician by stopping by E.Y Berry Library Learning Center Room 006 Monday through Friday 8:00 AM to 5:00 PM.

When contacting us by phone: (605)-642-6580 you will be provided with a list of options and your choice will automatically re-direct you to an appropriate staff member. If directed to a voicemail please leave us a message with your contact information and description of the issue. The voice mail will be automatically added to our tracking system and support staff will be notified. We will get back to you as soon as possible.

It is important to note that Network & Computing Services' workload may affect the availability of technical support at times. We ask for patience as we address your technical issues as time and staffing permits. To best meet the needs of the campus, NCS prioritizes all requests received utilizing a priority reference list.

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Location

  • E.Y. Berry Library Basement Room 006, Monday through Friday 8:00 AM to 5:00 PM

Personal Computer Repair

We CAN...
  • Assist you with the installation or re-installation of anti-virus software.
  • Troubleshoot internet and network connectivity.
  • Assist you with the installation of any university-provided software.
We CANNOT...
  • Remove viruses, malware, spyware, or other programs
  • Install software (excluding software provided by Black Hills State University)
  • Perform any repairs or maintenance on a student computer other than those listed above.

Employment

  • Join the Help Desk team as Computer Technician Trainee, Computer Technician, or a Senior Computer Technician.

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Contact BHSU Help Desk

BHSUHelpDesk@BHSU.edu

Office Hours: 8:00 am - 5:00 pm Monday - Friday
605.642.6580

Location
E.Y. Berry Library Basement Rm 006

Priority Reference List

Emergency
Critical issue affecting many users. User(s) cannot work, or users are severely impacted.

Urgent
User can perform work, but a specific application is not available or not working at all. User is significantly impaired, or there is significant customer concern. Includes system install if no current system.

Normal
A function is not working. Important issues that do not have significant current productivity impact.

Moderate
Request for information updates, installation. Customer is able to work normally. Includes system install if currently using an operational system.

Low
Request is for a convenience item.

RMA/AWP
Return Merchandise Authorization (RMA) or awaiting parts.

Hold
Request placed on hold for items that may need to be completed prior to the actual request or some other reason.