Volume XXIX, No. 8 • Feb. 25, 2005


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Sujithamrak article will be published in Asia Pacific Journal of Tourism Research - top

Sujithamrak

Dr. Siriporn Sujithamrak, assistant professor of management and marketing at Black Hills State University, will publish an article about customer complaint behaviors in the prestigious Asia Pacific Journal of Tourism Research.

Sujithamrak’s article, “Relationship between Customer Complaint Behavior and Demographic Characteristics: A Study of Hotel Restaurant Patrons,” will appear in Issue 10, number 3, 2005 of the journal. The article documents customer complaint behavior from a sample of 250 customers in hotel restaurants in Deadwood and examines the relationship between complaint behavior and demographic characteristics.

During her research, Sujithamrak found that the hotel restaurant customers complained privately rather than taking public actions. The customers would stop dining in the restaurant, encourage family and friends not to patronize the hotel and restaurant, and use negative word-of-mouth communication to hurt the business. Older, well-educated customers with higher incomes took private action to complain about their dissatisfaction more than younger, less-educated customers with lower incomes. Based on the results of the study, Sujithamrak made suggestions for industry practitioners to diminish the negative impact of complaints on hotel restaurants.

According to Sujithamrak, the article was made possible through the support of a BHSU Faculty Research Grant; Dr. Earl Chrysler, who edited the consent form; and Dr. Terry Lam, co-author of the article and associate professor at The Hong Kong Polytechnic University.

The Asia Pacific Journal of Tourism Research, an official journal of the Asia Pacific Tourism Association, publishes articles, research notes, and critical reviews on major issues to advance and foster tourism education research and professionalism in the Asia Pacific region. Professor Kaye Chon, world-renown for his academic and scholarly contributions to the tourism industry, serves as editor-in-chief for the journal.

Sujithamrak received her doctorate in food service and hospitality management from Kansas State University in 1999. She has been a member of the BHSU faculty since 2001.


BHSU Concert Band and Chamber Players will present concert - top

The Black Hills State University Concert Band and Chamber Players will present a concert Monday, Feb. 28 at 7:30 p.m. in the recital hall in Clare and Josef Meier Hall.

The groups, conducted by BHSU music instructor Christopher Hahn, will perform music by Gustav Holst, Francis McBeth, and Steven Reineke, the composer for the Cincinnati Pops Orchestra. BHSU students will also perform a unique piece with brooms, reminiscent of “STOMP.”

Chamber groups performing include a percussion ensemble, brass ensemble, brass quintet, trumpet choir, and clarinet trio.

For more information contact Janeen Larsen at 642-6241 or JaneenLarsen@bhsu.edu.


White will share knowledge about traveling on a budget - top

Gil White, who is known as “North America’s expert on low budget travel” and is the author of Europe on 84 Cents a Day, will speak at Black Hills State University Wednesday, March 2 at 6 p.m. in the David B. Miller Yellow Jacket Student Union Market Place.

White will discuss unconventional ways to save money while traveling and will share stories from his extensive travels in over 55 countries.

The presentation, which is sponsored by the University Programming (UP) Team Lectures Committee, is open to the public at no cost. For more information or to request accommodations for people with disabilities, call Joshua at 642-6418 at least 48 hours prior to the event.


"WomanSong: Women Folk" recital scheduled for next week - top

Hove-Pabst

Dr. Susan Hove-Pabst will present a faculty recital entitled "WomanSong: Women Folk" Thursday evening, March 3 at 7:30 p.m. in the recital hall in Clare and Josef Meier Hall.

Hove-Pabst will be joined by BHSU faculty members and friends including Dr. Janeen Larsen - piano; Dewalea Alsup and Leslie Speirs - vocals; and Randall Royer, Lori Miller, Connie Hubbard and Gary Renner - instrumentals.

The recital will examine women’s involvement in folk music. Traditional music, folk music collection, the "folk boom" of the 1950s and 1960s, world music and contemporary songs will be represented in the program.

According to Hove-Pabst, some of the musical selections will be very “un-folk in character, showing the breadth of some of today’s women songwriters who are classified as folk artists but write in many genres, including art songs and theater music.” Composed music will include that by Malvina Reynolds, Linda Waterfall, Anne Hills, and Hove-Pabst. Hove-Pabst will debut three original compositions at the performance - a folk-style tune reflecting her father’s Norwegian heritage, an art song about her wise piano-playing cat, and a theater piece duet from a yet-unwritten musical play.

This recital is the fourth in a series in which music professor Hove-Pabst has combined research on women musicians with performance of their music. Previous programs have highlighted torchsingers, sister singing groups, and a biographical portrait of a 1950s singer. These recitals have celebrated not only women in music, but also Women’s History Month.

There is no charge for the recital and no reservations are being taken. For more information contact Hove-Pabst at 642-6230.


Center for Economic Education will host a "Learning, Earning and Investing" workshop for teachers - top

Black Hills State University will host a workshop to provide teachers with the training required to meet a new mandate by the South Dakota Board of Education to require economics in the high school graduation requirements. The workshop, “Learning, Earning and Investing,” will be held Saturday, March 19 from 8:30 a.m. until 12:30 p.m. in Jonas Hall Room 209.

The state board of education recently mandated a high school economics course as part of the statewide graduation requirements in 2006. The workshop at BHSU will show elementary, middle school and high school teachers how to integrate economic and financial literacy materials into a variety of subjects.

Teachers will be provided with four lesson plans for grades four and five, 16 middle school lesson plans and 23 high school lesson plans. All lesson plans conform to national content standards in economics and personal finance. The lessons cover all aspects of saving, investing and money management and can be used as a supplement in a variety of subjects such as math, social science, business, gifted studies, economics or computer classes. The lessons can be used in conjunction with the South Dakota Stock Market Game (SDSMG) or as a stand-alone curriculum according to Don Altmyer, associate professor in the College of Business and Technology and director for the BHSU Center for Economic Education.

The workshop is sponsored by the BHSU Center for Economic Education, the Moody’s Foundation and the National Council on Economic Education.

Participating teachers will receive interactive lessons, visuals, current investment materials and sample lesson plans as well as breakfast, a travel stipend and a chance to win several door prizes. Workshop highlights can be viewed at http://lei.ncee.net.

There is no cost to attend the workshop. Space is limited to 20 high school teachers and 10 middle school teachers. The registration deadline is Sunday, March 13.

To register for the workshop, contact Altmyer at 642-6266 or by email at DonAltmyer@bhsu.edu. Provide your name, school, teaching subject and grade level.

The BHSU Center for Economic Education provides economic education resources, conducts teacher training workshops and coordinates the delivery of the fall and spring South Dakota Stock Market Game, a 10-week online stock trading simulation for middle school, high school and college students across South Dakota. See www.bhsu.edu/businesstechnology/cee for more information about the center.


Record number of high school students participate in spring 2005 South Dakota Stock Market Game - top

The spring 2005 South Dakota Stock Market Game (SDSMG), sponsored by Black Hills State University, began last week with 190 student teams, representing 26 middle schools, high schools, and colleges. A record number, 154 high school teams consisting of 463 students, are participating this semester.

The SDSMG is a real-life simulation of the stock market that conveys basic concepts in mathematics, business, accounting, economics, computers, language arts and social science to a variety of grade levels. Each team begins with $100,000 in hypothetical “cyber dollars” and performs online research and stock trading. Teachers receive classroom materials and lesson plans that conform to national content standards in economics, math and business. At the end of the 10-week trading period, the top performing stock portfolios in the middle school, high school and college divisions receive cash prizes and awards.

According to Don Altmyer, associate professor in the College of Business and Technology and director of the BHSU Center for Economic Education, teachers of math, economics, business, social science, computers, personal finance, consumer education and gifted studies have found many benefits in using the SDSMG in the classroom, particularly in the area of student motivation, collaborative decision making and critical thinking skills.

Sponsors for the SDSMG are the Foundation for Investor Education, the Center for Economic Education at BHSU and the South Dakota Council on Economic Education.

For further information email Altmyer at DonAltmyer@bhsu.edu or call 642-6266. Information is also available on the Center for Economic Education web page at www.bhsu.edu/businesstechnology/cee.


BHSU co-sponsors annual Deadwood Historic Preservation Symposium - top

The Friends of Case Library at Black Hills State University is co-sponsoring the third annual Deadwood Historic Preservation Symposium. The topic this year is historic cemeteries in the Black Hills.

The symposium is scheduled for April 1-3 in Deadwood. The keynote speaker is Candace Wheeler of the Comstock Historic District Commission and the Comstock Cemeteries Foundation. Activities include a tour of historic cemeteries in Deadwood and Lead, genealogy workshops, marker preservation workshops, and a plaque dedication at Mt. Moriah. Presentations include sessions about cemetery planning preservation; “the real dirt” on cemeteries; a session about Dodge City and Deadwood cemeteries; an overview of cemetery symbolism focusing on the Victorian Period; a session about iron crosses in North Dakota; an update on the Deadwood cemetery project; and a session about historic Chinese oven excavations at Mt. Moriah. Eileen French will present “Deadwood’s Buried History: Jacoby, the Marble Cutter” followed by a panel discussion, featuring BHSU history professor Dr. David Wolff, Don Toms, David Akrop, Greg Akrop and Bob Lee, concerning Black Hills cemeteries.

Other sponsors for the symposium are the Deadwood Historic Preservation Commission and the Adams Museum & House.

For details on the symposium contact Wolff at 605-642-6221. Registration, which includes lunch and dinner, is $30 for early registration (postmarked before March 4) or $40 for regular registration. Students may register for $10. Registration forms and more information about the symposium are available at www.cityofdeadwood.com. For registration information, contact Mike Runge at City of Deadwood Archives, 108 Sherman St., Deadwood, SD 57732; 605-578-2082 or archives@cityofdeadwood.com.


Graduate Council minutes - top

The Graduate Council met Tuesday, Feb. 22 at 3:30 p.m. in Jonas 101.

Present were Earley, Dana, Fuller, Austin, Ahmad, Smith, and Biggin. King, Myers, Molseed, and Mackin were absent.

Application for graduate faculty:

  • Sheng Yang - A motion was made and seconded to approve him as graduate faculty. The motion passed.
  • Chris McCart - Chair announced that he had approved McCart as temporary graduate faculty.

Course request:

  • POLS 576 requires name change and description change. A motion was made and seconded to approve the change. The motion passed.

Master of science in curriculum and instruction (MSCI):

  • Fuller reported that the faculty would be considering changes to the MSCI and would bring them to the March
    meeting. In view of accreditation requirements, the portfolio aspect of the MSCI would be required.

Master of science in business services management (MSBSM):

  • Chair and Dana reported that the business faculty were reviewing the MSBSM and would bring changes to the March meeting.

MS - integrative genomics:

  • Chair asked Smith to contact Siemens and find out what had been done on the MS in integrative genomics.

The next meeting of the Graduate Council will be Tuesday, March 22 at 3:30 p.m. in Jonas 101.


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