Sujithamrak article will
be published in Asia Pacific Journal of Tourism
Research - top
Dr. Siriporn Sujithamrak, assistant professor of management and
marketing at Black Hills State University, will publish an article about
customer complaint behaviors in the prestigious Asia Pacific Journal
of Tourism Research.
Sujithamrak’s article, “Relationship between Customer Complaint
Behavior and Demographic Characteristics: A Study of Hotel Restaurant
Patrons,” will appear in Issue 10, number 3, 2005 of the journal. The
article documents customer complaint behavior from a sample of 250
customers in hotel restaurants in Deadwood and examines the relationship
between complaint behavior and demographic characteristics.
During her research, Sujithamrak found that the hotel restaurant
customers complained privately rather than taking public actions. The
customers would stop dining in the restaurant, encourage family and
friends not to patronize the hotel and restaurant, and use negative
word-of-mouth communication to hurt the business. Older, well-educated
customers with higher incomes took private action to complain about
their dissatisfaction more than younger, less-educated customers with
lower incomes. Based on the results of the study, Sujithamrak made
suggestions for industry practitioners to diminish the negative impact
of complaints on hotel restaurants.
According to Sujithamrak, the article was made possible through the
support of a BHSU Faculty Research Grant; Dr. Earl Chrysler, who edited
the consent form; and Dr. Terry Lam, co-author of the article and
associate professor at The Hong Kong Polytechnic University.
The Asia Pacific Journal of Tourism Research, an official
journal of the Asia Pacific Tourism Association, publishes articles,
research notes, and critical reviews on major issues to advance and
foster tourism education research and professionalism in the Asia
Pacific region. Professor Kaye Chon, world-renown for his academic and
scholarly contributions to the tourism industry, serves as
editor-in-chief for the journal.
Sujithamrak received her doctorate in food service and hospitality
management from Kansas State University in 1999. She has been a member
of the BHSU faculty since 2001.
BHSU Concert Band and Chamber
Players will present concert - top
The Black Hills State University Concert Band and Chamber Players
will present a concert Monday, Feb. 28 at 7:30 p.m. in the recital hall
in Clare and Josef Meier Hall.
The groups, conducted by BHSU music instructor Christopher Hahn, will
perform music by Gustav Holst, Francis McBeth, and Steven Reineke, the
composer for the Cincinnati Pops Orchestra. BHSU students will also
perform a unique piece with brooms, reminiscent of “STOMP.”
Chamber groups performing include a percussion ensemble, brass
ensemble, brass quintet, trumpet choir, and clarinet trio.
For more information contact Janeen Larsen at 642-6241 or
White will share knowledge
about traveling on a budget - top
Gil White, who is known as “North America’s expert on low budget
travel” and is the author of Europe on 84 Cents a Day, will speak at
Black Hills State University Wednesday, March 2 at 6 p.m. in the David
B. Miller Yellow Jacket Student Union Market Place.
White will discuss unconventional ways to save money while traveling
and will share stories from his extensive travels in over 55 countries.
The presentation, which is sponsored by the University Programming
(UP) Team Lectures Committee, is open to the public at no cost. For more
information or to request accommodations for people with disabilities,
call Joshua at 642-6418 at least 48 hours prior to the event.
"WomanSong: Women Folk"
recital scheduled for next week - top
Dr. Susan Hove-Pabst will present a faculty recital
entitled "WomanSong: Women Folk" Thursday evening, March 3 at 7:30 p.m.
in the recital hall in Clare and Josef Meier Hall.
Hove-Pabst will be joined by BHSU faculty members and
friends including Dr. Janeen Larsen - piano; Dewalea Alsup and Leslie
Speirs - vocals; and Randall Royer, Lori Miller, Connie Hubbard and Gary
Renner - instrumentals.
The recital will examine women’s involvement in folk
music. Traditional music, folk music collection, the "folk boom" of the
1950s and 1960s, world music and contemporary songs will be represented
in the program.
According to Hove-Pabst, some of the musical
selections will be very “un-folk in character, showing the breadth of
some of today’s women songwriters who are classified as folk artists but
write in many genres, including art songs and theater music.” Composed
music will include that by Malvina Reynolds, Linda Waterfall, Anne
Hills, and Hove-Pabst. Hove-Pabst will debut three original compositions
at the performance - a folk-style tune reflecting her father’s
Norwegian heritage, an art song about her wise piano-playing cat, and a
theater piece duet from a yet-unwritten musical play.
This recital is the fourth in a series in which music
professor Hove-Pabst has combined research on women musicians with
performance of their music. Previous programs have highlighted
torchsingers, sister singing groups, and a biographical portrait of a
1950s singer. These recitals have celebrated not only women in music,
but also Women’s History Month.
There is no charge for the recital and no
reservations are being taken. For more information contact Hove-Pabst at
Center for Economic
Education will host a "Learning, Earning and Investing" workshop for
teachers - top
Black Hills State University will host a workshop to
provide teachers with the training required to meet a new mandate by the
South Dakota Board of Education to require economics in the high school
graduation requirements. The workshop, “Learning, Earning and
Investing,” will be held Saturday, March 19 from 8:30 a.m. until 12:30
p.m. in Jonas Hall Room 209.
The state board of education recently mandated a high
school economics course as part of the statewide graduation requirements
in 2006. The workshop at BHSU will show elementary, middle school and
high school teachers how to integrate economic and financial literacy
materials into a variety of subjects.
Teachers will be provided with four lesson plans for
grades four and five, 16 middle school lesson plans and 23 high school
lesson plans. All lesson plans conform to national content standards in
economics and personal finance. The lessons cover all aspects of saving,
investing and money management and can be used as a supplement in a
variety of subjects such as math, social science, business, gifted
studies, economics or computer classes. The lessons can be used in
conjunction with the South Dakota Stock Market Game (SDSMG) or as a
stand-alone curriculum according to Don Altmyer, associate professor in
the College of Business and Technology and director for the BHSU Center
for Economic Education.
The workshop is sponsored by the BHSU Center for
Economic Education, the Moody’s Foundation and the National Council on
Participating teachers will receive interactive
lessons, visuals, current investment materials and sample lesson plans
as well as breakfast, a travel stipend and a chance to win several door
prizes. Workshop highlights can be viewed at
There is no cost to attend the workshop. Space is
limited to 20 high school teachers and 10 middle school teachers. The
registration deadline is Sunday, March 13.
To register for the workshop, contact Altmyer at
642-6266 or by email at
DonAltmyer@bhsu.edu. Provide your name, school, teaching subject and
The BHSU Center for Economic Education provides
economic education resources, conducts teacher training workshops and
coordinates the delivery of the fall and spring South Dakota Stock
Market Game, a 10-week online stock trading simulation for middle
school, high school and college students across South Dakota. See
www.bhsu.edu/businesstechnology/cee for more information about the
Record number of high school
students participate in spring 2005 South Dakota Stock Market Game
The spring 2005 South Dakota Stock Market Game (SDSMG), sponsored by
Black Hills State University, began last week with 190 student teams,
representing 26 middle schools, high schools, and colleges. A record
number, 154 high school teams consisting of 463 students, are
participating this semester.
The SDSMG is a real-life simulation of the stock market that conveys
basic concepts in mathematics, business, accounting, economics,
computers, language arts and social science to a variety of grade
levels. Each team begins with $100,000 in hypothetical “cyber dollars”
and performs online research and stock trading. Teachers receive
classroom materials and lesson plans that conform to national content
standards in economics, math and business. At the end of the 10-week
trading period, the top performing stock portfolios in the middle
school, high school and college divisions receive cash prizes and
According to Don Altmyer, associate professor in the College of
Business and Technology and director of the BHSU Center for Economic
Education, teachers of math, economics, business, social science,
computers, personal finance, consumer education and gifted studies have
found many benefits in using the SDSMG in the classroom, particularly in
the area of student motivation, collaborative decision making and
critical thinking skills.
Sponsors for the SDSMG are the Foundation for Investor Education, the
Center for Economic Education at BHSU and the South Dakota Council on
For further information email Altmyer at
DonAltmyer@bhsu.edu or call
642-6266. Information is also available on the Center for Economic
Education web page at
BHSU co-sponsors annual
Deadwood Historic Preservation Symposium -
The Friends of Case Library at Black Hills State
University is co-sponsoring the third annual Deadwood Historic
Preservation Symposium. The topic this year is historic cemeteries in
the Black Hills.
The symposium is scheduled for April 1-3 in Deadwood.
The keynote speaker is Candace Wheeler of the Comstock Historic
District Commission and the Comstock Cemeteries Foundation. Activities
include a tour of historic cemeteries in Deadwood and Lead, genealogy
workshops, marker preservation workshops, and a plaque dedication at Mt.
Moriah. Presentations include sessions about cemetery planning
preservation; “the real dirt” on cemeteries; a session about Dodge City
and Deadwood cemeteries; an overview of cemetery symbolism focusing on
the Victorian Period; a session about iron crosses in North Dakota; an
update on the Deadwood cemetery project; and a session about historic
Chinese oven excavations at Mt. Moriah. Eileen French will present
“Deadwood’s Buried History: Jacoby, the Marble Cutter” followed by a
panel discussion, featuring BHSU history professor Dr. David Wolff, Don
Toms, David Akrop, Greg Akrop and Bob Lee, concerning Black Hills
Other sponsors for the symposium are the Deadwood
Historic Preservation Commission and the Adams Museum & House.
For details on the symposium contact Wolff at
605-642-6221. Registration, which includes lunch and dinner, is $30 for
early registration (postmarked before March 4) or $40 for regular
registration. Students may register for $10. Registration forms and more
information about the symposium are available at
registration information, contact Mike Runge at City of Deadwood
Archives, 108 Sherman St., Deadwood, SD 57732; 605-578-2082 or
Graduate Council minutes
The Graduate Council met Tuesday, Feb. 22 at 3:30 p.m. in Jonas 101.
Present were Earley, Dana, Fuller, Austin, Ahmad, Smith, and Biggin.
King, Myers, Molseed, and Mackin were absent.
Application for graduate faculty:
- Sheng Yang - A motion was made and seconded to approve him as
graduate faculty. The motion passed.
- Chris McCart - Chair announced that he had approved McCart as
temporary graduate faculty.
- POLS 576 requires name change and description change. A motion
was made and seconded to approve the change. The motion passed.
Master of science in curriculum and instruction (MSCI):
- Fuller reported that the faculty would be considering changes to
the MSCI and would bring them to the March
meeting. In view of accreditation requirements, the portfolio aspect
of the MSCI would be required.
Master of science in business services management (MSBSM):
- Chair and Dana reported that the business faculty were reviewing
the MSBSM and would bring changes to the March meeting.
MS - integrative genomics:
- Chair asked Smith to contact Siemens and find out what had been
done on the MS in integrative genomics.
The next meeting of the Graduate Council will be Tuesday, March 22 at
3:30 p.m. in Jonas 101.