User Account How-To Guides

1. Type the following address into your web browser (Internet Explorer, Google Chrome, Safari, etc.) https://account.bhsu.edu

2. At the login screen, enter your email address and your current email password even if it is expired

AccountLogin

3. If this is your first time logging into the password self-service portal you will have to set three security questions. If you have already logged in before, skip to step 6

Security Question Prompt

4. After entering your answers, click “Save Responses”

5. Press “Continue” on the next screen

6. Now, the system will say your password is expired and ask for a new password. You cannot use one of your last 10 passwords.

7. Once you have typed your new password into both boxes, hit 'Change Password.' Note: If the portal flashes and returns you to enter in another password, the system did not accept your password. Generally this is either a previous password or contains someone's name. Please choose a new password.

ExpiredPasswordChange

8. Once your password is accepted, you will see a progress bar while your password is changed. Once that bar finishes, your password is now changed and is active for the next 90 days

At BHSU, you will have one main account. This account is your email and it will allow you to log into the email system, campus computers, the library system, and D2L. Following this guide will help you access your account for the first time.


Getting your Login Information

1. First, you need to know what your username and default email password are. To find these, go to https://www.BHSU.edu/IITS/Login-Help in a web browser (Internet Explorer, Google Chrome, Safari, etc.)

2. Hit the Accept Button

LoginHelp

3. Select the button next to Student Account (highlighted in blue)

4. Fill out the three boxes with your information and hit "Submit." Make sure to capitalize the first letter of your last name i.e. Smith and follow MMDDYYYY format for your date of birth

Note: If you receive a Login Error, double-check the information that you entered. If you continue to receive the error, click the link on the right for Help Desk and submit a help ticket. Make sure to mention you tried login help and it returned an error.

5. The next page will show you several pieces of information. The important ones to remember are Campus Network Username/E-Mail Address and Pin/Password 

logininfo 

6. Now we are ready to reset your email password


Logging into your Email

1. Before you can access your email, you must reset your default password. Please go to https://account.BHSU.edu in your browser

AccountPortal 

2. This is the Password Portal, you can log in using your full email address (Campus Network Username/E-Mail Address) as the username and the Pin/Password as the password (the email address is @yellowjackets.bhsu.edu do not forgot the "S" on yellowjackets)

Note: If you receive an error that the user name or password is not valid, verify that you have entered the information correctly and if you still receive an error, go to http://www.BHSU.edu/IITS/Services/Help-Desk/Request-Help and submit a work ticket

3. Once you have logged in, you will be asked to fill out three recovery questions, then hit Save Answers

Security Question Prompt636513087860879496

  

4. Now, the system will say your password is expired and ask for a new password. Make sure to read through the password requirements on the top of the screen

ExpiredPasswordChange636513088206855889

5. Once you have typed your new password into both boxes, hit "Change Password." Note: If the portal flashes and returns you to enter in another password, the system did not accept your password. Generally this is either a previous password or contains someone's name. Please choose a new password.

6. Once your password is accepted, you will see a progress bar while your password is changed. Once that bar finishes, your new password is active for the next 90 days

7. Now, go to https://mail.office365.com/yellowjackets.bhsu.edu

8. Log into your email using your full email address and the password you just set

9. You will be prompted to select your Default Language and your Default Time Zone (Spearfish and Rapid City are in the UTC-07:00 Mountain Time Zone)

10. Now you have access to your BHSU network account, that can be used to log into your email, campus computers, D2L, and many more systems

1. First, go to the Password Reset Portal:  https://account.BHSU.edu

2. Select Forgotten Password

accountforgot

3. Enter your Email Address and your Date of Birth in the MMDDYYYY format. Click that you are not a robot and hit search

Forgot

4. The next screen displays two options: Recover your password using your Recovery Questions or Send an email to your alternate email. Note: You cannot use Secret Questions unless you have used this system before.

ForgotOptions

5. Select the one you would prefer to use

Using Secret Questions and Answers

6. Select the Secret Questions and Answers button

7. You will be prompted with two of your three recovery questions. Give the answer to both and hit Check Answers (these are not case sensitive)

8. Now you will be asked to set a new password

ResetPassword

9. Once you have typed your new password into both boxes, hit "Change Password". Note: If the portal flashes and returns you to enter in another password, the system did not accept your password. Generally this is either a previous password or contains someone's name. Please choose a new password.

10. Once your password is accepted, you will see a progress bar while your password is changed. Once that bar finishes, your password is now changed and is active for the next 90 days

Using an Alternate Email to Recover

6. Select the SMS/Email Verification button

7. Log into your alternate email, the email is partially displayed at the top of the screen if you are unsure which email was used

8. The Email will come from BHSUHelpDesk@BHSU.edu with the subject BHSU Forgotten Password Verification

9. There is a link on the top of the email, click the link to open a Change your password page

ResetPassword
10. Once you have typed your new password into both boxes, hit "Change Password". Note: If the portal flashes and returns you to enter in another password, the system did not accept your password. Generally this is either a previous password or contains someone's name. Please choose a new password.

11. Once your password is accepted, you will see a progress bar while your password is changed. Once that bar finishes, your password is now changed and is active for the next 90 days

D2L now uses your BHSU email address and email password. If you are able to log into your email, please go back to D2L and select the "Log in with university email address and password" button. 

 

d2llogin

If you cannot access your BHSU email, please click the applicable link below and follow the steps to gain access back into your account:

I do not remember my BHSU email password

My email password is not working or my password has expired