BHSU Voice Mail

Voicemail Setup

  • Dial the Retrieval number which is 9-642-7343. This connects you with the Voice Messaging System. You will hear a welcome greeting.
  • It will prompt you to enter a temporary security code of 1-2-3-4.
  • It will prompt you to enter a Permanent Security Code. Enter your new security code then press #. It will now repeat your security code. NOTE: Your security code can be any number 4-8 digits long that doesn’t begin or end with zero.
  • It will prompt you to select a greeting. You can choose from the following greetings:
      • Press 1 (Standard Greeting w/Number)
      • Press 2 (Standard Greeting w/Name
      • Press 3 (Personal Greeting)

      Your mailbox is now set up.

      For additional help, call University Support Services at 6513

      Logging In

      • From your extension dial the retrieval numer which is 9-642-7343 , enter your 10-digit phone number. Press 7 to interrupt your message. Enter your security code for your personal extension. Press 1 to listen to messages.
      • From another extension dial 9-642-7343. Press # * to interrupt your message, enter your 10-digit telephone number, and follow prompts.  
      • From out of town dial 605-642-7343. Enter your mailbox number (which is your 10-digit telephone number) and your security code.

      Hints

      • Press "#" when you want to bypass the voice mail greeting and go directly to leaving a message.
      • Press "33" when you are listening to a message and want to get to the end of the message fast.
      • Press "0" at any time for help or additional prompts.
      • Press "*" at any time to cancel a previous entry or to disconnect.
      • To get messages faster, turn on "Auto Play". Messages will play right away and you won’t have to press "11" to check unheard messages. This feature is found under Main Menu – Personal Options – Administrative Options – Auto Play.
      • If you want your message to always record date and time, you must set it up. This feature is found under Main Menu – Personal Options – Administrative Options.
      • When you are ready for fewer voice instructions, switch to "Rapid Prompts" under Main Menu – Personal Options – Prompt Levels.
      • To forward all calls to voice mail dial *39 9-642-2034. *40 cancels the forward.

      Main Menu

      Press 1 -  LISTEN TO MESSAGES  

      While Listening�

      • 1 Rewind 10 sec.�
      • 2 Pause/restart
      • 3 Forward 10 sec.
      • 4 Slower�
      • 5 Date & Time
      • 6 Faster
      • 8 Normal Volume
      • 9 Louder 
        * Disconnect
        # Skip Message

      After Listening�

      • 4 Replay
      • 5 Date & time
      • 6 Send Copy
      • 7 Erase
      • 8 Reply to Sent Message
      • 9 Save Message
        * Disconnect 
        # Skip Message

      Press 2 -  SEND A MESSAGE

      • RECORD, then Press #
        • To review your message press
      • Enter Destination Number then press
        • # to send now
        • 0 for delivery options 
      • DELIVERY OPTIONS
        • 1 Private
        • 2 Urgent
        • 3 Message Confirm.
          • 1 Confirm Receipt
          • 2 Non-Receipt
          • 4 Future Delivery Enter Date/Time

      Press 3 – CHECK MESSAGE RECEIPT 

      To find out if a Message you sent was heard, enter the Mailbox Number you sent it to

      Press 4 – PERSONAL OPTIONS

      • 1 Notification ON/OFF
        • "Stutter" Dial Tone
          • 3 ON
          • 4 OFF
      • 2 Administrative Options
        • 1 Security Codes�
          • 1 Change
          • 2 Skip
        • 2 Group Lists�
          • 1 Create�
          • 2 Edit
          • 3 Delete
          • 4 Hear Names
        • 3 Prompts Levels
          • 1 Standard
          • 2 Extended
        • 4 Date & Time�
          • ON
          • OFF
        • 6 Auto Play
          • ON   �
          • OFF
      • 3 Greetings
        • 1 Choose a Greeting
          • 1 Standard w/Number
          • 2 Standard w/ Name
          • 3 Personal
        • 2 Record an Extended Absence Greeting
        • 3 Record a Name to identify your Mailbox

      Press 5 - ACCESS ANOTHER MAILBOX

      • Press # then enter Mailbox Number & Security Code

    How to

    DIALING INSTRUCTIONS

    Spearfish State Extensions

    Dial: Last 4 digits of number

    Local Calls

    Dial: 9 + 7-digit number

    1-800 Numbers

    Dial: 9 + 1-800 + 7-digit number

    Directory Assistance

    Dial: 9 (dial tone) + 1 + area code + 555-1212

    Long Distance

    Dial: 9 (dial tone) + 1 + area code + 7-digit number

    EMERGENCY

    DIAL: 9 + 911

    Outside Operator (TCIC)

    Dial: 80 (tone) + 0

    (Dialing only "0" from your phone will connect you with the campus switchboard operator.)

    Automatic Callback Calling
    After receiving the busy signal:

    • Hang up
    • Lift receiver and dial *77
    • Listen for confirmation tone

    When both lines are open, you will receive
    three short rings. When you lift your receiver
    you will hear the other line ringing.

    To deactivate Automatic Callback Calling:

    • Dial *78
      (It will auto deactivate after 30 minutes.)

    Call Forwarding
    To forward your calls to another number:

    • Dial *39
    • Dial the number you wish to forward your
      your calls to
    • Listen for confirmation tones
    • Hang up

    To deactivate Call Forwarding:

    • Dial *40

    (If forwarding to a line that is busy/no answer
    repeat procedure twice within two minutes.)

    Call Hold
    To place a call on hold:

    • Depress switchhook and release
    • Dial *12
    • Lay handset down. Do not hang up!

    To remove your call from hold:

    • Depress switchhook and release
    • Dial *12 or
    • Hang up and phone will ring you automatically.

    Call Pick Up
    To answer a ringing phone in your office:

    • Lift handset
    • Dial *68.

    Call Transfer
    To transfer a call to another network extension:

    • Depress the switchhook and release
    • Dial the number you are transferring to
    • Announce the call
    • Hang up
    • If busy/no answer, depress switchhook twice

    Three-Way Calling
    To place a three-way call:

    • Call first party
    • Depress switchhook and release
    • Call second party
    • Depress switchhook and release

    Speed Calling
    To program a Speed Calling list:

    • Dial *74. (short list (6) - #2 – 7.)
    • Dial 1-digit Speed Call Code
    • Dial complete telephone extension
    • Listen for confirmation tones
    • Repeat these steps for each number you are programming.

    To place a Speed Call:

    • Listen for dial tone
    • Dial the Speed Call Code for the number you wish to dial
    • Enter # after Speed Call Code