Employees have an opportunity to make friends for themselves and the University by the way they meet people and provide information. Sometimes the answer will seem obvious or the question abrupt. Take time to understand the problem and give answers only when sure of the facts. Refer the person to another office only when someone is there and can help. Courtesy is the basis for dealing with everyone-in person, by telephone and in letters.
Necessary personal telephone calls should be kept to a minimum, and, whenever possible, should be made during lunch hour or after work.