http://www.bhsu.edu/iits RSS feeds for Information and Instructional Technology Services 60 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/4579/Why-do-I-keep-getting-the-same-error-on-all-the-computers.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=4579 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=4579&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/4579/Why-do-I-keep-getting-the-same-error-on-all-the-computers.aspx If you encounter an error or have a problem in the labs or library, be sure to log out using the Start Menu before switching to another computer or logging back in. If you are not logged out properly, the remote session that has the error stays active, and you will continue to reconnect to the same session. The remote session will remain active if you: log in using a different machine while the other machine is "frozen." power off the machine without logging out using the Start Menu. use the Ctrl+Alt+Del menu to log off, reboot, or shutdown the machine. If a session remains active for one of the reasons listed above and you cannot reach the Start Menu to log out, you can call the HelpDesk and a staff member will manually terminate the session. If the session is not manually terminated, it will automatically terminate after 7 minutes if you do not log back in to any thin clients during that time. The 7 minute timer will reset every time a user attempts to log in. For more information about how the thin clients work, please see our FAQ: What is a "thin client"? Wed, 09 Jan 2013 19:49:00 GMT f1397696-738c-4295-afcd-943feb885714:4579 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/4578/What-is-a-thin-client.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=4578 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=4578&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/4578/What-is-a-thin-client.aspx The computer labs in Jonas 201, Jonas 205, and the Library all use "thin clients." The most important distinction between thin clients and a regular laptop or desktop is that nothing you use is stored on the thin client--not even Windows. The thin client only runs a piece of software that connects you to a remote virtual computer. The differencebetween a thin client and a regular computer can be illustrated by a customerservice scenario. Imagine that you purchased a defective product. Your twooptions are to (A) return the item to the store or (B) call a customer servicehotline. Returning the item to the store is like using a regular desktop; youdeal directly with a customer service representative, and know the rep’s name,what he looks like, etc. Calling a customer service hotline is like using a thin client, and the thin client is the phone. Though you always use the same phone, you may be connected to any one of hundreds of support reps each time you call. If you are connected to a rude employee, you can simply hang up and call back. The thin clients operate much the same. If you are logged in and have problems, simply logging out and logging back in will connect you to a different computer.  Wed, 09 Jan 2013 18:36:00 GMT f1397696-738c-4295-afcd-943feb885714:4578 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3741/Quick-Reference-Guide-7925.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3741 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3741&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3741/Quick-Reference-Guide-7925.aspx To Access and set up your Voicemail: 1.      Press Message or Press and Hold the #1 key.  2.      Follow the voice prompts  To See if you have a new voice message: Look at your phone for a) red blinking light, b) the text “You have voicemail” or c) a flashing envelope icon next to your line/extension     To listen to your new messages: Press Message or Press and Hold down the #1 key Enter your voicemail password Follow the voice instructions Place a call:  Dial the Phone # Press the Green Send button Answering a Call: Press and release the Green Send button to connect to the incoming caller Ending a Call: Press the Red End button Using the Speaker Phone Press the Speaker button on the upper right side of the phone either before or during an active call. Note: The Speaker icon appears in the display.   Press the Speaker button a second time to toggle back to the handset     Redialing a Number Press the Green Send button twice or choose Options>Redial Put a call on Hold Make sure the call that you want to place on hold is highlighted Choose Hold Return to a held call Make sure the appropriate call is highlighted Press Resume Using Mute To toggle the mute function, press the microphone button on the left side of the phone Transferring Calls             Blind Transfer (unsupervised) 1.      From an active call, choose Options >Trnsfer 2.      Dial the target number.  3.      Choose Options > Trnsfer again to complete the transfer or EndCall to cancel. Consultative Transfer (supervised) From an active call, choose Options >Trnsfer Dial the target number.  Wait for the transfer recipient to answer your call Choose Options > Trnsfer again to complete the transfer or EndCall to cancel. Forwarding all calls to another extension: 1.      Choose Options > CFwdAll.  2.      Enter a target phone number. (TO CANCEL: Choose Options> CFwdAll) Parking a call 1. During a call, choose Options > Park 2.  Note the call park number that displays on your phone screen. 3.  Press the Red End Button   Retrieving a Parked Call Enter the Call Park Number from any Cisco IP Phone (1260 – 1270)   To Change the Ring Tone on your phone: Choose (Settings) > PhoneSettings >Sound Settings Select Ring Tone > Current     Settings. Press View to see the current line settings. Select a line. Note: You can make a selection by pressing the number key for the item, the button, or the Change soft key.  Scroll to a ring tone in the list and press Play to hear a sample of the ring. Press the select button (in the middle of the navigation button) and a new icon appears next to the chosen ring.  Choose Options > Save to make the change or Options > Cancel To View/Dial within your Call Logs: Press the up arrow on the navigation button (Directory) Choose Missed, Received or Placed Calls Scroll to a call record Press Dial or the Green Send button Do you want to print out the instructions? Download the printable version of Quick Reference Guide 7925 Mon, 09 May 2011 16:17:00 GMT f1397696-738c-4295-afcd-943feb885714:3741 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3726/How-do-I-set-up-and-use-Fast-Dials-on-my-IP-Phone.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3726 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3726&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3726/How-do-I-set-up-and-use-Fast-Dials-on-my-IP-Phone.aspx Connect to the following URL via the Web: https://voice.bhsu.edu/ccmuser Select “Continue to this Web Site…not recommended” Log in with your AD User Name and Password   To set up Fast Dials Under “User Options” and select “Fast Dials” Select “Add New” Enter number (no spaces) and “Save” To place a call from your Fast Dials : Go to your phone and depress the Directories Key. Select Personal Address Directory (#4) (You may need to Log In if not already logged in) (PAD Log-In is AD ID and PIN (temporary PIN is 147258). Select “Personal Fast Dials” (#2) Scroll down and highlight Fast Dial Number. Lift receiver or Press “Dial”. Another quick way to set up a Fast Dial is : Go to your phone and depress the Directories Key. Select Personal Address Directory (#4) (You may need to Log In if not already logged in) (Personal Directory Log-In is AD ID and PIN (temporary PIN is 147258). Select “Personal Fast Dials” (#2) Press “Assign”. Highlight which unassigned Fast Dial Number you wish to program (1 – 99 ) Depress “Assign” Soft Key Enter Number (no spaces) Depress “Update”.   Number has been programmed.   Follow instructions for placing a call.  Do you want to print out instructions? Download a printable version of Using Your IP Phone. Thu, 28 Apr 2011 20:45:00 GMT f1397696-738c-4295-afcd-943feb885714:3726 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3725/How-do-I-set-up-and-access-a-Personal-Address-Directory-on-my-IP-Phone.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3725 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3725&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3725/How-do-I-set-up-and-access-a-Personal-Address-Directory-on-my-IP-Phone.aspx Connect to the following URL via the Web: https://voice.bhsu.edu/ccmuser Select “Continue to this Web Site…not recommended” Log in with your AD User Name and Password To Set up a Personal Address Directory Go under “User Options” and select “Personal Address Directory”. Select “Add New” Enter First Name, Last Name, Nick Name, e-mail, Home Phone, Work Phone, Mobile Phone. (Nick Name is mandatory). Hit Save To access a Personal Address Directory Number that has been programmed via the Web: Go to your phone and depress the Directories Key. Select  “Personal Directory” (#4) Under “User ID”, enter your AD ID  Under “PIN”, enter “147258” (first time logging in.) We recommend changing the PIN. (Go under “User Options” and choose “User Settings” to change your PIN.) Then select “Personal Address Book” (#1) Either Search by entering the first few characters of the First Name, Last Name or Nickname (or you can simply hit “Submit” for all PAD entries) and hit “Submit” and all entries matching your criteria under that Personal Address entry will display.  Highlight and select.   It will display all the phone numbers you entered under the Personal Address Directory for that name (I.E. Home Phone, Work Phone, Mobile Phone). Highlight the entry you wish to call and simple hit “Dial” or pick up the phone. Or Again, you can simple hit “Submit’ then all entries will come up. Highlight and Hit “Select” and it will show you all the numbers (I.E. home, work, mobile) under that entry. Either hit “Dial” or pick up the phone and the number will dial automatically. Do you want to print out instructions? Download a printable version of Using Your IP Phone. Thu, 28 Apr 2011 20:40:00 GMT f1397696-738c-4295-afcd-943feb885714:3725 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3724/How-do-I-set-up-Abbreviated-Dials-on-my-IP-Phone.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3724 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3724&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3724/How-do-I-set-up-Abbreviated-Dials-on-my-IP-Phone.aspx Connect to the following URL via the Web: https://voice.bhsu.edu/ccmuser Select “Continue to this Web Site…not recommended” To set up an Abbreviated Dial You will see a heading “Abbreviated Dial Settings” Under “Number” enter the phone number with no spaces.   (You must enter a “9” if you’re programming an outside number. You must enter “9” plus “1” if it’s a long distance number.)  Under “Label”, enter the name of your Speed Dial. Hit “Save” To call an Abbreviated Dial number: Depress the abbreviated number (1-99) on your key pad, hit “AbbrDial” Soft Key and lift the receiver. Do you want to print out instructions? Download a printable version of Using Your IP Phone. Thu, 28 Apr 2011 20:34:00 GMT f1397696-738c-4295-afcd-943feb885714:3724 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3723/How-do-I-set-up-Speed-Dials-on-my-IP-Phone.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3723 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3723&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3723/How-do-I-set-up-Speed-Dials-on-my-IP-Phone.aspx Connect to the following URL via the Web: https://voice.bhsu.edu/ccmuser Select “Continue to this Web Site…not recommended” Log in with your AD User Name and Password To set up a Speed Dial and/or an Abbreviated Dial Number (For Speed Dials you are limited by the number of vacant buttons on your phone. For Abbreviated Dials you can have up to “99”. When you set up a Speed Dial, you need to notify your System Admin person (Josh) so that he can change a template.)   Go under Users Options and Select “Device” (This is for both Speed Dials and Abbreviated Dials.) Click on “Speed Dial” To set up a Speed Dial (Hard Button on your phone) You will see a heading “Speed Dial Settings” (This will show the available hard buttons that you.) Under “Number” enter the phone number with no spaces.   (You must enter a “9” if you’re programming an outside number. You must enter “9” plus “1” if it’s a long distance number.)  Under “Label”, enter the name of your Speed Dial. Hit “Save” Numbers that are set up as Speed Dial Buttons on your phone automatically become an abbreviated Dial Button. I.E. if you have (4) hard buttons programmed as Speed Dials, those (4) automatically become your first (4) Abbreviated Dial Numbers. Therefore under the “Abbreviated Dial Settings” which is below the Speed Dial Setting, the Abbreviated Dials would start numbering with (5). Do you want to print out instructions? Download a printable version of Using Your IP Phone. Thu, 28 Apr 2011 20:07:00 GMT f1397696-738c-4295-afcd-943feb885714:3723 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3712/Quick-Reference-Guide-7945_7965.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3712 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3712&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3712/Quick-Reference-Guide-7945_7965.aspx To Answer a Call  Lift Handset, Press Speaker or Line To Place a Call Lift Handset or Press Speaker Button, Dial extension or 9 + Number To Place a Call on Hold While on a call, Press Hold (soft key) To retrieve call, press Resume To Transfer a Caller Press Transf softkey Dial number  (Announce the call) Press Transf softkey or Hang up.   To Create a Conference Call (up to 8 participants) Press More softkey to get to additional features Press Confrn Dial Number and announce conference call Press Confrn To Park a Call (while on a call) Press More softkey to get to additional features Press Park (Note Park number on display) ( Park Range: 1260 - 1270 ) To Retrieve Parked Call Lift handset and dial displayed Park Code Call Pickup   Lift handset and Press More softkey to get to additional features Press Pickup Softkey Press Answer                   Call Forward Press CfwdAll softkey Press Messages (to voicemail) or enter an extension or 9+ Number if allowed   Change Phone Settings Press the Setting Button Select User Preferences Select Contrast (up or down and OK) Select Ring Type (Default ring, select and OK) Send an Incoming Call to Voicemail Press iDivert while call is ringing  UNITY VOICE MAIL   To Set Up Mailbox Press Messages Button Enter Default Password (147258) followed by # Follow voice prompts to record Name and Greeting Change Password To Access Voicemail Press Messages Button Enter Password During Message  1 Restart 2 Save 3 Delete 4 Slow Playback 5 Change Volume 6 Fast Playback 7 Rewind (5 Sec increments) 8 Pause/Resume 9 Fast Forward (5 Sec increments)   After Message 1 Replay 2 Save 3 Delete 4 Reply 5 Forward Message 6 Save as New 7 Rewind (5 sec) 9 Play Summary To Leave a Message in Voicemail Press *, Dial extension To by-pass Greeting, Press #. To Skip a Message in Voicemail Press “#” to skip a message in your Voice-mail To Transfer a Caller Directly Into Voicemail Press Transf softkey Dial *, then extension number Press Transf softkey or hang up To Access Your Mailbox Remotely Dial your Direct Dial Number, when greeting starts, press * then enter your ID (Extension number) followed by # and Password followed by #.    Want to print out the instructions? Download a printable version of Quick Reference Guide 7945_7965 Thu, 21 Apr 2011 18:52:00 GMT f1397696-738c-4295-afcd-943feb885714:3712 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3711/Quick-Reference-Guide-9971.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3711 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3711&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3711/Quick-Reference-Guide-9971.aspx To Answer a Call Lift Handset, Press Speaker or Line or Answer To Place a Call Lift Handset or Press Speaker Button, Dial extension or “9” + Number To Place a Call on Hold While on a call, Press Hold button To retrieve call, press Resume. To Transfer a Caller Press Transfer button Dial number (Announce the call) Press Transfer or Hang up   To Create a Conference Call (up to 8 participants) Press Conference Button Dial Number and announce Conference call Press Conference Button (or Softkey) Repeat for additional participants   To Park a Call Press Park Softkey  (Note Park number on display) Park Range: 1260 - 1270 To Retrieve Parked Call Lift handset and dial displayed Park Code   Call Pickup   Lift handset and Press “Pick-up” Button Press “Answer” Softkey                   Call Forward Press Forward All Softkey Press Messages (to voicemail) or enter Number To Cancel, Press “Forward Off” Softkey Do Not Disturb Press “Do Not Disturb” Button To deactivate, Press “Do Not Disturb” again.   Change Phone Settings Press the “Applications” Button Select  Preferences Select Brightness (arrows on Navigation pad) and “Save” Select Ringtone (Default ring, select and “Set”) Send an incoming call to Voicemail Press Divert while call is ringing  UNITY VOICE MAIL To Set Up Mailbox Press Messages Button Enter Default Password (147258) followed by # Follow voice prompts to record Name and Greeting Change Password To Access Voicemail Press Messages Button Enter Password During Message 1 Restart 2 Save 3 Delete 4 Slow Playback 5 Change Volume 6 Fast Playback 7 Rewind (5 Sec increments) 8 Pause/Resume 9 Fast Forward (5 Sec increments)   After Message 1 Replay 2 Save 3 Delete 4 Reply 5 Forward Message 6 Save as New 7 Rewind (5 sec) 9 Play Summary To Leave a Message in Voicemail Press *, Dial extension To by-pass Greeting, Press #. To Skip a Message in Voicemail Press “#” to skip a message in your Voice-mail To Transfer a Caller Directly Into Voicemail Press Transfer button Dial *, then extension number Press Transfer button or hang up To Access Your Mailbox Remotely Or Dial your Direct Dial Number, when greeting starts, Press * and enter your ID (Extension number) followed by # and Password followed by #.   Do you want to print out instructions? Download a printable version of Quick Reference Guide 9971 Thu, 21 Apr 2011 18:31:00 GMT f1397696-738c-4295-afcd-943feb885714:3711 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3308/Can-I-use-my-Gaming-Console-on-ResNet.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3308 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3308&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3308/Can-I-use-my-Gaming-Console-on-ResNet.aspx Yes. The Safe Connect appliance currently supports the following gaming consoles: Xbox and Xbox 360 Playstation 3 Nintendo Wii If you have a gaming console not on this list (ex. Playstation 2), you will need to submit a Request Help form with your information, including your game console's MAC address. Please allow up to three business days to complete the configuration. Please contact the BHSU Help Desk for more information.   Wed, 08 Dec 2010 19:38:00 GMT f1397696-738c-4295-afcd-943feb885714:3308 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3307/What-does-DMRS-print-and-what-does-the-Print-Center-print.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3307 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3307&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3307/What-does-DMRS-print-and-what-does-the-Print-Center-print.aspx DMRS does the following printing: Photo printing in glossy or matte: 4 x 6, 8 x 10, 11 x 17, and 19 x 23 Laser printing in color and black and white in: 8 1/2 x 11, 11 x 17, and 19 x 23 They also provide: Lamination - Available in sizes from credit card to 24 x 96 Binding - Bind research papers, term papers, hand books and more While the Print Center handles all other types of printing. Learn more about DMRS...   Wed, 08 Dec 2010 19:30:00 GMT f1397696-738c-4295-afcd-943feb885714:3307 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3306/How-do-I-install-Office-2010-on-my-home-computer.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3306 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3306&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3306/How-do-I-install-Office-2010-on-my-home-computer.aspx If you are trying to install Office 2010 on your home computer, please check out the complete getting started guide from microsoft.com. If you have any questions, please contact BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 08 Dec 2010 19:27:00 GMT f1397696-738c-4295-afcd-943feb885714:3306 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2685/How-do-I-access-the-BHSU-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2685 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2685&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2685/How-do-I-access-the-BHSU-L-Drive.aspx Black Hills State University offers access to your L Drive files from any computer with an internet connection, on or off campus! The L Drive provides access to files to both faculty and students. An L Drive folder is given per the request of your faculty and is limited to class use. Reminder: Login with your new username and password. Students email format is Firstname.Lastname@yellowjackets.BHSU.edu and faculty email format is Firstname.Lastname@BHSU.edu. To access the L Drive or MacShare, please click on the corresponding link. LOGIN: Windows L Drive Secure Access over HTTPS (Internet Explorer Only) LOGIN: MacShare Secure Access over HTTPS (Internet Explorer Only) To login, type in your Black Hills State University email address and password, then click "OK". You are now logged on. Get your login information. Problems or Questions? On and Off Campus L Drive/MacShare FAQs Adding and editing files works just as it does from any university computer, except, that it is web based and files are not accessed through "My Computer". However, if you are accessing the files from off campus, it is highly recommended that you copy the file to your computer, modify it as needed and copy it back to your folder on the L drive. Simply drag and drop the item from your computer to the folder. Doing so will reduce the risk of any problems or loss of data that may occur if you encounter technical problems. On Campus... If you are accessing the L Drive from an On-Campus computer, logging in with your BHSU Username and Password and it does not show up in My Computer, try the following. Log off the machine and log back on Reboot the machine If it still does not show up on the computer please open Internet Explorer and go to https://ldrive.bhsu.edu and click the link for L Drive Secure Access over HTTPS. If you cannot save a file to your L Drive folder, please read the following. Are you sure you are saving to the correct folder? If you are accessing it through the web page you must drag and drop your files from your computer to the web folder window. Still having problems? Check out the FAQ. If you are still have problems, please contact the Help Desk. Be sure to include a detailed description of the problem, your full name, email address and phone number. Off Campus... If you are having trouble accessing the L Drive, ask yourself these questions before going further. If you answer, No, to any of the following questions, please take the proper measures needed. Do you have your username and password? You must retrieve your username and password. Are you using your entire email address as your username? In some cases, such as long usernames, your username must be your email address. Has your instructor requested a folder for you and/or your class? You may not even need access to the L Drive if your instructor does not require it. Are you clicking on the correct folder? Make sure you are accessing the correct folder. Is your computer up to date with the latest patches and Service Packs available from Microsoft? Get the latest updates and patches from http://update.microsoft.com. Are you using Microsoft Internet Explorer as your browser? Browsers like Firefox and Netscape may not allow you to copy and paste items from your computer to the L Drive. Is your name the same as it was when you first received your L Drive folder? Inform your instructor your name has changed and you are having L Drive problems. Are you still a student at Black Hills State University? Your account is no longer active. It will be active again when you are enrolled in classes. From an Apple Computer Apple systems are compatible with most systems at Black Hills State University, however, they do encounter problems when accessing BHSU WebDAV folders such as L Drive and the MacShare. Please read the following bulleted items to understand the issue. On the "Finder" bar, click "Go" and select "Connect to Server..." from the drop down menu. Next, under "Server Address:" type in the following without the quotes: "https://ldrive.bhsu.edu/ldrive" or "https://ldrive.bhsu.edu/macshare", you will then be prompted for your username and password. After entering your information you may be prompted to reauthenticate several times. Due to the security of the folder structure, you will be asked to authenticate several more times for each folder that is opened and for each file you access, and even for no reason at all. The Apple system will also tell the user that "The user name or password you entered is not valid. Please try again." when the information is in fact correct. To avoid or workaround these problems please review the following resolutions: Download and install 3rd party software, Goliath downloadable from www.webdav.org has worked successfully. Run the application, then input "https://ldrive.bhsu.edu/ldrive" or "https://ldrive.bhsu.edu/macshare", without the quotes for the URL and entering your username and password to login. Or... Instead of accessing it from an Apple computer, it is also recommended that your files be downloaded onto a Microsoft machine, copied onto a USB device or other media, then copy it from the media to the Apple machine. Doing the reverse to post it back to the L Drive. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 07 Dec 2010 01:41:00 GMT f1397696-738c-4295-afcd-943feb885714:2685 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3302/What-is-the-largest-size-DMRS-can-laminate.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3302 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3302&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3302/What-is-the-largest-size-DMRS-can-laminate.aspx Digital Media Resource Services (DMRS) uses a roll laminator that can laminate media up to 24 inches wide. View more Media Services... If you have any questions, please contact the DMRS Department at 605.642.6242 or email Cal.Crooks@BHSU.edu. Tue, 07 Dec 2010 00:47:00 GMT f1397696-738c-4295-afcd-943feb885714:3302 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3301/I-want-to-make-duplicate-copies-of-CDs-and-DVDs.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3301 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3301&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3301/I-want-to-make-duplicate-copies-of-CDs-and-DVDs.aspx If you want to make duplicate copies of CDs and DVDs, Digital Media Resource Services (DMRS) can help. DMRS provides high speed duplication services. However, CD and DVD duplication must comply with current copyright restrictions. View more Media Services offered...   Copyright Policy Links: Copyright & Peer to Peer (P2P) Information BHSU Copyright Compliance Plan SDBOR Appropriate Use Policy BHSU Peer to Peer Policy If you have any questions, please contact the DMRS Department at 605.642.6242 or email Cal.Crooks@BHSU.edu. Tue, 07 Dec 2010 00:42:00 GMT f1397696-738c-4295-afcd-943feb885714:3301 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3300/I-want-to-convert-a-videotape-to-DVD.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3300 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3300&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3300/I-want-to-convert-a-videotape-to-DVD.aspx If you want to convert a videotape to DVD, Digital Media Resource Services can help you make the transfer. DMRS can convert VHS, Hi8, and Mini DV videotapes to DVD. However, videotape conversion must comply with current copyright restrictions. View more Media Services offered... Copyright Policy Links: Copyright & Peer to Peer (P2P) Information BHSU Copyright Compliance Plan SDBOR Appropriate Use Policy BHSU Peer to Peer Policy If you have any questions, please contact the DMRS Department at 605.642.6242 or email Cal.Crooks@BHSU.edu. Tue, 07 Dec 2010 00:30:00 GMT f1397696-738c-4295-afcd-943feb885714:3300 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3299/What-is-P2P-Peer-to-Peer.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3299 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3299&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3299/What-is-P2P-Peer-to-Peer.aspx P2P (Peer-to-Peer) can be defined as the direct data communication between two or more network capable devices over the internet or other network, usually for the purpose of sharing any data file, including but not limited to: music, pictures, videos, software and documents. For more information visit BHSU’s Peer-to-Peer File Sharing Policy or contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 07 Dec 2010 00:07:00 GMT f1397696-738c-4295-afcd-943feb885714:3299 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3298/What-is-Copyright-Infringement.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3298 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3298&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3298/What-is-Copyright-Infringement.aspx Copyright infringement can be defined as the act of reproducing, distributing, performing, publicly displaying or turning copyrighted material into derivative work without the consent/permission of the copyright owner. For more information please visit the following links: Information Technology Appropriate Use Policy BHSU Student Code of Conduct Copyright Law of the United States If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Mon, 06 Dec 2010 23:59:00 GMT f1397696-738c-4295-afcd-943feb885714:3298 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3297/What-is-the-largest-size-DMRS-can-copy-scan.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3297 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3297&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3297/What-is-the-largest-size-DMRS-can-copy-scan.aspx Digital Media Resource Services (DMRS) can scan up to 11 x 17 inches. The scan can be saved to a pdf file, jpeg file or printed. Submit an online  DMRS Services Form today or contact DMRS at 605.642.6242 for more information. Mon, 06 Dec 2010 18:45:00 GMT f1397696-738c-4295-afcd-943feb885714:3297 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3155/What-does-an-STF-do.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3155 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3155&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3155/What-does-an-STF-do.aspx The major duty and  responsibility of an STF is to assist faculty in integrating technology into their course delivery. This may include: Working as a member of a design team to develop an entire curriculum Working with individual faculty members to develop collaborative curriculum across disciplines Working with individual faculty members to develop materials for a specific course Developing graphics, animations and simulation software for use on the Web or as a stand-alone CD or DVD Designing web sites for on-line instruction and Internet enhanced courses Developing special interactive elements for Web-based courses and course supplement materials Providing group and individual instruction to faculty on using specific software, web page design, basic computer files management, and basic techniques such as scanning a picture, editing a graphic image, or performing specialized web searches Introducing new applications and new technology tools to faculty Offering suggestions for innovative ways to integrate technology into learning environments Suggesting ways in which technology tools might be used in a given subject area Video capture and editing Developing faculty and departmental websites Student Technology Fellows will not be doing: Word processing for tests, course handouts, syllabi, and similar routine keyboarding functions Entering information or data in any form Preparing presentations for professional meetings, seminars, conferences or the like Entering management data in spreadsheets or databases Performing clerical functions for faculty or staff member   For More Information Contact Terry Hupp at Terry.Hupp@BHSU.edu or 605.642.6038. Mon, 25 Oct 2010 15:37:00 GMT f1397696-738c-4295-afcd-943feb885714:3155 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3154/What-is-an-STF.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3154 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3154&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3154/What-is-an-STF.aspx STFs or Student Technology Fellows are IITS Student Staff who work in the Instructional Technology Services Department. They assist and support Black Hills State University faculty with the integration of technology in their classrooms. The Student Technology Fellows Program was designed to provide opportunities for South Dakota students and faculty to partner in the development and integration of modern technology tools into instruction. This partnership provides students with special opportunities to develop professional-level skills that will later be applied in the workforce; and provides faculty assistance with the development and use of discipline specific technology needs. Read more... If you have any questions, please contact Terry Hupp at Terry.Hupp@BHSU.edu or 605.642.6038 Mon, 25 Oct 2010 15:32:00 GMT f1397696-738c-4295-afcd-943feb885714:3154 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3153/Does-an-STF-cost-me-money.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3153 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3153&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3153/Does-an-STF-cost-me-money.aspx Does an STF cost you money? No. The Student Technology Program is funded partially through a state appropriation with the remainder paid from a designated university account for STFs. This is made possible through the partnership with the State of South Dakota. The Student Technology Fellows Program was designed to provide opportunities for South Dakota students and university faculty to partner in the development and integration of modern technology tools into instruction. This partnership will provide students with special opportunities to develop professional-level skills that will later be applied in the workforce; and it will provide faculty with assistance in the development and use of discipline specific technology needs. Read more... If you have any questions about the STF program, please contact Terry Hupp at Terry.Hupp@BHSU.edu or 605.642.6038.   Mon, 25 Oct 2010 15:26:00 GMT f1397696-738c-4295-afcd-943feb885714:3153 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3134/What-is-LoginHelp.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3134 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3134&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3134/What-is-LoginHelp.aspx If you forgot your username or password for the BHSU network, Email, Desire2Learn, or Webadvisor, you can access this information from Login Help. You will need to know: Your last name (no punctuation, Capatilize first letter ex:Smith) Last 4 digits of your Social Security Number Your date of birth (MMDDYYYY) Information found using Login Help: Colleague ID/Student ID Campus Network Username/E-mail Address Desire2Learn ID Web Advisor ID Pin/Password This is your original password for all campus accounts, excluding D2L. If you change it, please make a note of your new password as there is no way to retrieve it. If you can't remember it, you will need to follow the reset my passord instructions, or call the help desk to have it reset. Library Barcode This 14-digit number is used to checkout materials from the BHSU Library. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form. Be ready to provide them with the information you are using for Login Help so that they can verfify.    Tue, 19 Oct 2010 19:38:00 GMT f1397696-738c-4295-afcd-943feb885714:3134 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3133/I-forgot-my-username-or-password.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3133 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3133&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3133/I-forgot-my-username-or-password.aspx If you forgot your username or password for the BHSU network, Email, Desire2Learn, or Webadvisor, you can access this information from Login Help. You will need to know: Your last name (no punctuation, Capatilize first letter ex:Smith) Last 4 digits of your Social Security Number Your date of birth (MMDDYYYY) Information found using Login Help: Colleague ID/Student ID Campus Network Username/E-mail Address Desire2Learn ID Web Advisor ID Pin/Password This is your original password for all campus accounts, excluding D2L. If you change it, please make a note of your new password as there is no way to retrieve it. If you can't remember it, you will need to follow the reset my passord instructions, or call the help desk to have it reset. Library Barcode This 14-digit number is used to checkout materials from the BHSU Library. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Be ready to provide them with the information you are using for Login Help so that they can verfify. Tue, 19 Oct 2010 19:30:00 GMT f1397696-738c-4295-afcd-943feb885714:3133 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3084/Login-Help-is-not-showing-my-usernames-and-passwords.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3084 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3084&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3084/Login-Help-is-not-showing-my-usernames-and-passwords.aspx If you have entered your information to Login Help and it is not showing your usernames and passwords, please try some of these solutions: Are you a currently enrolled student for the current semester? If your answer is no, a Login Help page has not been set up for you. If your answer is yes, when did you register? Please keep in mind, it takes 24 hours before information is uploaded into the system. If it has been more than 24 hours, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@bhsu.edu.      Please be sure you are entering the correct information for your birthday. Remember that you must put in the year of birth as a 4 digit number (ex/ 1988).    Try deleting your browser history and try again.   If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Be ready to provide them with the information you are using for Login Help so that they can verfify. Wed, 13 Oct 2010 17:10:00 GMT f1397696-738c-4295-afcd-943feb885714:3084