Information and Instructional Technology Services

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        <title>Information and Instructional Technology Services</title> 
        <link>http://www.bhsu.edu/iits</link> 
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<title>Quick Reference Guide 7925</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3741/Quick-Reference-Guide-7925.aspx</link> 
<description>To Access and set up your Voicemail:
1.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Press Message or Press and Hold the #1 key.&amp;#160;
2.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Follow the voice prompts&amp;#160;
To See if you have a new voice message:
Look at your phone for a) red blinking light, b) the text “You have voicemail” or c) a flashing envelope icon next to your line/extension
&amp;#160;
&amp;#160;
To listen to your new messages:

    Press Message or Press and Hold down the #1 key
    Enter your voicemail password
    Follow the voice instructions

Place a call:&amp;#160;



    Dial the Phone #
    Press the Green Send button

Answering a Call:
Press and release the Green Send button to connect to the incoming caller

Ending a Call:
Press the Red End button

Using the Speaker Phone



    Press the Speaker button on the upper right side of the phone either before or during an active call.&amp;#160;Note:&amp;#160;The Speaker icon appears in the display.
    
    &amp;#160;
    Press the Speaker button a second time to toggle back to the handset

&amp;#160;
&amp;#160;
Redialing a Number
Press the Green Send button twice or choose Options&amp;gt;Redial

Put a call on Hold



    Make sure the call that you want to place on hold is highlighted
    Choose Hold

Return to a held call



    Make sure the appropriate call is highlighted
    Press Resume

Using Mute
To toggle the mute function, press the microphone button on the left side of the phone

Transferring Calls
&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Blind Transfer (unsupervised)


1.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; From an active call, choose Options &amp;gt;Trnsfer
2.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Dial the target number.&amp;#160;
3.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Choose Options &amp;gt; Trnsfer again to complete the transfer or EndCall to cancel.
Consultative Transfer (supervised)

    From an active call, choose Options &amp;gt;Trnsfer
    Dial the target number.&amp;#160;
    Wait for the transfer recipient to answer your call
    Choose Options &amp;gt; Trnsfer again to complete the transfer or EndCall to cancel.

Forwarding all calls to another extension:
1.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Choose Options &amp;gt; CFwdAll.&amp;#160;
2.&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; Enter a target phone number.
(TO CANCEL:&amp;#160;Choose Options&amp;gt; CFwdAll)
Parking a call
1.&amp;#160;During a call, choose Options &amp;gt; Park 
2. &amp;#160;Note the call park number that displays on your phone screen.
3. &amp;#160;Press the Red End Button
&amp;#160;
Retrieving a Parked Call
Enter the Call Park Number from any Cisco IP Phone (1260 – 1270)


&amp;#160;
To Change the Ring Tone on your phone:

    Choose (Settings) &amp;gt; PhoneSettings &amp;gt;Sound Settings
    Select Ring Tone &amp;gt; Current&amp;#160;&amp;#160;&amp;#160;&amp;#160; Settings.
    Press View to see the current line settings.
    Select a line. Note: You can make a selection by pressing the number key for the item, the button, or the Change soft key.&amp;#160;
    Scroll to a ring tone in the list and press Play to hear a sample of the ring.
    Press the select button (in the middle of the navigation button) and a new icon appears next to the chosen ring.&amp;#160;
    Choose Options &amp;gt; Save to make the change or Options &amp;gt; Cancel

To View/Dial within your Call Logs:

    Press the up arrow on the navigation button (Directory)
    Choose Missed, Received or Placed Calls
    Scroll to a call record
    Press Dial or the Green Send button

Do you want to print out the instructions? Download the printable version of Quick Reference Guide 7925</description>  
<pubDate>Mon, 09 May 2011 16:17:00 GMT</pubDate> 
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<comments>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3726/How-do-I-set-up-and-use-Fast-Dials-on-my-IP-Phone.aspx#Comments</comments> 
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<title>How do I set up and use Fast Dials on my IP Phone?</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3726/How-do-I-set-up-and-use-Fast-Dials-on-my-IP-Phone.aspx</link> 
<description>Connect to the following URL via the Web:
https://voice.bhsu.edu/ccmuser
Select&amp;#160;“Continue to this Web Site…not recommended”
Log in with your AD User Name and Password
&amp;#160;
To set up Fast Dials

    Under “User Options” and select “Fast Dials”
    Select “Add New”
    Enter number&amp;#160;(no spaces) and “Save”

To place a call from your Fast Dials :

    Go to your phone and depress the Directories Key.
    Select Personal Address Directory (#4)
    (You may need to Log In if not already logged in)&amp;#160;(PAD Log-In is AD ID and PIN (temporary PIN is 147258).
    Select “Personal Fast Dials” (#2)
    Scroll down and highlight Fast Dial Number.
    Lift receiver or Press “Dial”.

Another quick way to set up a Fast Dial is :

    Go to your phone and depress the Directories Key.
    Select Personal Address Directory (#4)
    (You may need to Log In if not already logged in)&amp;#160;(Personal Directory Log-In is AD ID and PIN (temporary PIN is 147258).
    Select “Personal Fast Dials” (#2)
    Press “Assign”.
    Highlight which unassigned Fast Dial Number you wish to program (1 – 99 )
    Depress “Assign” Soft Key
    Enter Number (no spaces)
    Depress “Update”.&amp;#160;&amp;#160; Number has been programmed.&amp;#160;&amp;#160; Follow instructions for placing a call.

&amp;#160;Do you want to print out instructions? Download a printable version of Using Your IP Phone.</description>  
<pubDate>Thu, 28 Apr 2011 20:45:00 GMT</pubDate> 
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<title>How do I set up and access a Personal Address Directory on my IP Phone?</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3725/How-do-I-set-up-and-access-a-Personal-Address-Directory-on-my-IP-Phone.aspx</link> 
<description>Connect to the following URL via the Web:
https://voice.bhsu.edu/ccmuser
Select&amp;#160;“Continue to this Web Site…not recommended”
Log in with your AD User Name and Password
To Set up a Personal Address Directory

    Go under “User Options” and select “Personal Address Directory”.
    Select “Add New”
    Enter First Name, Last Name, Nick Name, e-mail, Home Phone, Work Phone, Mobile Phone.&amp;#160;(Nick Name is mandatory).
    Hit Save

To access a Personal Address Directory Number that has been programmed via the Web:

    Go to your phone and depress the Directories Key.
    Select &amp;#160;“Personal Directory”&amp;#160;(#4)
    Under “User ID”, enter your AD ID&amp;#160;
    Under “PIN”, enter “147258” (first time logging in.)&amp;#160;We recommend changing the PIN.&amp;#160;(Go under “User Options” and choose “User Settings” to change your PIN.)
    Then select “Personal Address Book”&amp;#160;(#1)
    Either Search by entering the first few characters of the First Name, Last Name or Nickname (or you can simply hit “Submit” for all PAD entries) and hit “Submit” and all entries matching your criteria under that Personal Address entry will display.&amp;#160;&amp;#160;Highlight and select.&amp;#160;&amp;#160; It will display all the phone numbers you entered under the Personal Address Directory for that name&amp;#160;(I.E. Home Phone, Work Phone, Mobile Phone).&amp;#160;Highlight the entry you wish to call and simple hit “Dial” or pick up the phone.

Or Again, you can simple hit “Submit’ then all entries will come up.&amp;#160;Highlight and Hit “Select” and it will show you all the numbers (I.E. home, work, mobile) under that entry.&amp;#160;Either hit “Dial” or pick up the phone and the number will dial automatically.
Do you want to print out instructions? Download a printable version of Using Your IP Phone.</description>  
<pubDate>Thu, 28 Apr 2011 20:40:00 GMT</pubDate> 
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<comments>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3724/How-do-I-set-up-Abbreviated-Dials-on-my-IP-Phone.aspx#Comments</comments> 
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<title>How do I set up Abbreviated Dials on my IP Phone?</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3724/How-do-I-set-up-Abbreviated-Dials-on-my-IP-Phone.aspx</link> 
<description>Connect to the following URL via the Web:
https://voice.bhsu.edu/ccmuser
Select&amp;#160;“Continue to this Web Site…not recommended”
To set up an Abbreviated Dial

    You will see a heading&amp;#160;“Abbreviated Dial Settings”
    Under “Number” enter the phone number with no spaces.&amp;#160;&amp;#160; (You must enter a “9” if you’re programming an outside number.&amp;#160;You must enter “9” plus “1” if it’s a long distance number.)&amp;#160;
    Under “Label”, enter the name of your Speed Dial.
    Hit “Save”

To call an Abbreviated Dial number:&amp;#160;Depress the abbreviated number (1-99) on your key pad, hit “AbbrDial” Soft Key and lift the receiver.
Do you want to print out instructions? Download a printable version of Using Your IP Phone.</description>  
<pubDate>Thu, 28 Apr 2011 20:34:00 GMT</pubDate> 
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<title>How do I set up Speed Dials on my IP Phone?</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3723/How-do-I-set-up-Speed-Dials-on-my-IP-Phone.aspx</link> 
<description>Connect to the following URL via the Web:
https://voice.bhsu.edu/ccmuser
Select&amp;#160;“Continue to this Web Site…not recommended”
Log in with your AD User Name and Password
To set up a Speed Dial and/or an Abbreviated Dial Number
(For Speed Dials you are limited by the number of vacant buttons on your phone.&amp;#160;For Abbreviated Dials you can have up to “99”. When you set up a Speed Dial, you need to notify your System Admin person (Josh) so that he can change a template.)
&amp;#160;

    Go under Users Options and Select “Device”&amp;#160;(This is for both Speed Dials and Abbreviated Dials.)
    Click on “Speed Dial”

To set up a Speed Dial (Hard Button on your phone)

    You will see a heading “Speed Dial Settings” (This will show the available hard buttons that you.)
    Under “Number” enter the phone number with no spaces.&amp;#160;&amp;#160; (You must enter a “9” if you’re programming an outside number.&amp;#160;You must enter “9” plus “1” if it’s a long distance number.)&amp;#160;
    Under “Label”, enter the name of your Speed Dial.
    Hit “Save”

Numbers that are set up as Speed Dial Buttons on your phone automatically become an abbreviated Dial Button.&amp;#160;I.E. if you have (4) hard buttons programmed as Speed Dials, those (4) automatically become your first (4) Abbreviated Dial Numbers.&amp;#160;Therefore under the “Abbreviated Dial Settings” which is below the Speed Dial Setting, the Abbreviated Dials would start numbering with (5).

Do you want to print out instructions? Download a printable version of Using Your IP Phone.</description>  
<pubDate>Thu, 28 Apr 2011 20:07:00 GMT</pubDate> 
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<title>Quick Reference Guide 7945_7965</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3712/Quick-Reference-Guide-7945_7965.aspx</link> 
<description>To Answer a Call

    &amp;#160;Lift Handset, Press Speaker or Line 

To Place a Call

    Lift Handset or Press Speaker Button, Dial extension or 9 + Number

To Place a Call on Hold

    While on a call, Press Hold (soft key) To retrieve call, press Resume

To Transfer a Caller

    Press Transf softkey
    Dial number &amp;#160;(Announce the call)
    Press Transf softkey or Hang up.

&amp;#160;
To Create a Conference Call (up to 8 participants)

    Press More softkey to get to additional features
    Press Confrn 
    Dial Number and announce conference call
    Press Confrn

To Park a Call (while on a call)

    Press More softkey to get to additional features
    Press Park&amp;#160;(Note Park number on display)&amp;#160;( Park Range:&amp;#160;1260 - 1270 )

To Retrieve Parked Call

    Lift handset and dial displayed Park Code

Call Pickup
&amp;#160;

    Lift handset and Press More softkey to get to additional features
    Press Pickup Softkey
    Press Answer&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; 

Call Forward

    Press CfwdAll softkey
    Press Messages (to voicemail) or enter an extension or 9+ Number if allowed

&amp;#160;
Change Phone Settings

    Press the Setting Button
    Select User Preferences
    
        Select Contrast (up or down and OK)
        Select Ring Type (Default ring, select and OK)
        
    
    

 

Send an Incoming Call to Voicemail

    Press iDivert while call is ringing

&amp;#160;UNITY VOICE MAIL
&amp;#160;
To Set Up Mailbox

    Press Messages Button
    Enter Default Password (147258) followed by #
    Follow voice prompts to record Name and Greeting
    Change Password

To Access Voicemail

    Press Messages Button
    Enter Password

During Message&amp;#160;
1 Restart
2 Save
3 Delete
4 Slow Playback
5 Change Volume
6 Fast Playback
7 Rewind (5 Sec increments)
8 Pause/Resume
9 Fast Forward (5 Sec increments)
&amp;#160;
After Message
1 Replay
2 Save
3 Delete
4 Reply
5 Forward Message
6 Save as New
7 Rewind (5 sec)
9 Play Summary
To Leave a Message in Voicemail

    Press *, Dial extension 
    To by-pass Greeting, Press #.

To Skip a Message in Voicemail

    Press “#” to skip a message in your Voice-mail 

To Transfer a Caller Directly Into Voicemail

    Press Transf softkey
    Dial *, then extension number
    Press Transf softkey or hang up

To Access Your Mailbox Remotely

    Dial your Direct Dial Number, when greeting starts, press * then enter your ID (Extension number)
     followed by # and Password followed by #.&amp;#160;&amp;#160;

&amp;#160;Want to print out the instructions? Download a printable version of Quick Reference Guide 7945_7965</description>  
<pubDate>Thu, 21 Apr 2011 18:52:00 GMT</pubDate> 
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<title>Quick Reference Guide 9971</title> 
<link>http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3711/Quick-Reference-Guide-9971.aspx</link> 
<description>To Answer a Call

    Lift Handset, Press Speaker or Line or Answer

To Place a Call

    Lift Handset or Press Speaker Button, Dial extension or “9” + Number

To Place a Call on Hold

    While on a call, Press Hold button
    To retrieve call, press Resume.

To Transfer a Caller

    Press Transfer button
    Dial number (Announce the call)
    Press Transfer or Hang up

&amp;#160;
To Create a Conference Call (up to 8 participants)

    Press Conference Button
    Dial Number and announce Conference call
    Press Conference Button (or Softkey)
    Repeat for additional participants

&amp;#160;
To Park a Call

    Press Park Softkey &amp;#160;(Note Park number on display)&amp;#160;Park Range:&amp;#160;1260 - 1270 

To Retrieve Parked Call

    Lift handset and dial displayed Park Code

&amp;#160;
Call Pickup
&amp;#160;

    Lift handset and Press “Pick-up” Button
    Press “Answer” Softkey&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160;&amp;#160; 

Call Forward

    Press Forward All Softkey
    Press Messages (to voicemail) or enter Number
    To Cancel, Press “Forward Off” Softkey

Do Not Disturb

    Press “Do Not Disturb” Button 
    To deactivate, Press “Do Not Disturb” again.

&amp;#160;
Change Phone Settings

    Press the “Applications” Button
    Select &amp;#160;Preferences
    
        Select Brightness (arrows on Navigation pad) and “Save”
        Select Ringtone (Default ring, select and “Set”)
    
    

Send an incoming call to Voicemail

    Press Divert while call is ringing

&amp;#160;UNITY VOICE MAIL


To Set Up Mailbox

    Press Messages Button
    Enter Default Password (147258) followed by #
    Follow voice prompts to record Name and Greeting
    Change Password

To Access Voicemail

    Press Messages Button
    Enter Password

During Message
1 Restart
2 Save
3 Delete
4 Slow Playback
5 Change Volume
6 Fast Playback
7 Rewind (5 Sec increments)
8 Pause/Resume
9 Fast Forward (5 Sec increments)
&amp;#160;
After Message
1 Replay
2 Save
3 Delete
4 Reply
5 Forward Message
6 Save as New
7 Rewind (5 sec)
9 Play Summary
To Leave a Message in Voicemail

    Press *, Dial extension 
    To by-pass Greeting, Press #.

To Skip a Message in Voicemail

    Press “#” to skip a message in your Voice-mail 

To Transfer a Caller Directly Into Voicemail

    Press Transfer button
    Dial *, then extension number
    Press Transfer button or hang up

To Access Your Mailbox Remotely

    Or Dial your Direct Dial Number, when greeting starts, Press * and enter your ID (Extension number)&amp;#160;followed by # and Password followed by #.&amp;#160;&amp;#160;

Do you want to print out instructions? Download a printable version of Quick Reference Guide 9971</description>  
<pubDate>Thu, 21 Apr 2011 18:31:00 GMT</pubDate> 
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