http://www.bhsu.edu/iits RSS feeds for Information and Instructional Technology Services 60 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2685/How-do-I-access-the-BHSU-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2685 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2685&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2685/How-do-I-access-the-BHSU-L-Drive.aspx Black Hills State University offers access to your L Drive files from any computer with an internet connection, on or off campus! The L Drive provides access to files to both faculty and students. An L Drive folder is given per the request of your faculty and is limited to class use. Reminder: Login with your new username and password. Students email format is Firstname.Lastname@yellowjackets.BHSU.edu and faculty email format is Firstname.Lastname@BHSU.edu. To access the L Drive or MacShare, please click on the corresponding link. LOGIN: Windows L Drive Secure Access over HTTPS (Internet Explorer Only) LOGIN: MacShare Secure Access over HTTPS (Internet Explorer Only) To login, type in your Black Hills State University email address and password, then click "OK". You are now logged on. Get your login information. Problems or Questions? On and Off Campus L Drive/MacShare FAQs Adding and editing files works just as it does from any university computer, except, that it is web based and files are not accessed through "My Computer". However, if you are accessing the files from off campus, it is highly recommended that you copy the file to your computer, modify it as needed and copy it back to your folder on the L drive. Simply drag and drop the item from your computer to the folder. Doing so will reduce the risk of any problems or loss of data that may occur if you encounter technical problems. On Campus... If you are accessing the L Drive from an On-Campus computer, logging in with your BHSU Username and Password and it does not show up in My Computer, try the following. Log off the machine and log back on Reboot the machine If it still does not show up on the computer please open Internet Explorer and go to https://ldrive.bhsu.edu and click the link for L Drive Secure Access over HTTPS. If you cannot save a file to your L Drive folder, please read the following. Are you sure you are saving to the correct folder? If you are accessing it through the web page you must drag and drop your files from your computer to the web folder window. Still having problems? Check out the FAQ. If you are still have problems, please contact the Help Desk. Be sure to include a detailed description of the problem, your full name, email address and phone number. Off Campus... If you are having trouble accessing the L Drive, ask yourself these questions before going further. If you answer, No, to any of the following questions, please take the proper measures needed. Do you have your username and password? You must retrieve your username and password. Are you using your entire email address as your username? In some cases, such as long usernames, your username must be your email address. Has your instructor requested a folder for you and/or your class? You may not even need access to the L Drive if your instructor does not require it. Are you clicking on the correct folder? Make sure you are accessing the correct folder. Is your computer up to date with the latest patches and Service Packs available from Microsoft? Get the latest updates and patches from http://update.microsoft.com. Are you using Microsoft Internet Explorer as your browser? Browsers like Firefox and Netscape may not allow you to copy and paste items from your computer to the L Drive. Is your name the same as it was when you first received your L Drive folder? Inform your instructor your name has changed and you are having L Drive problems. Are you still a student at Black Hills State University? Your account is no longer active. It will be active again when you are enrolled in classes. From an Apple Computer Apple systems are compatible with most systems at Black Hills State University, however, they do encounter problems when accessing BHSU WebDAV folders such as L Drive and the MacShare. Please read the following bulleted items to understand the issue. On the "Finder" bar, click "Go" and select "Connect to Server..." from the drop down menu. Next, under "Server Address:" type in the following without the quotes: "https://ldrive.bhsu.edu/ldrive" or "https://ldrive.bhsu.edu/macshare", you will then be prompted for your username and password. After entering your information you may be prompted to reauthenticate several times. Due to the security of the folder structure, you will be asked to authenticate several more times for each folder that is opened and for each file you access, and even for no reason at all. The Apple system will also tell the user that "The user name or password you entered is not valid. Please try again." when the information is in fact correct. To avoid or workaround these problems please review the following resolutions: Download and install 3rd party software, Goliath downloadable from www.webdav.org has worked successfully. Run the application, then input "https://ldrive.bhsu.edu/ldrive" or "https://ldrive.bhsu.edu/macshare", without the quotes for the URL and entering your username and password to login. Or... Instead of accessing it from an Apple computer, it is also recommended that your files be downloaded onto a Microsoft machine, copied onto a USB device or other media, then copy it from the media to the Apple machine. Doing the reverse to post it back to the L Drive. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 07 Dec 2010 01:41:00 GMT f1397696-738c-4295-afcd-943feb885714:2685 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2714/The-L-Drive-is-too-frustrating-for-me-Is-there-any-other-way-to-save-and-transfer-my-information-without-using-the-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2714 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2714&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2714/The-L-Drive-is-too-frustrating-for-me-Is-there-any-other-way-to-save-and-transfer-my-information-without-using-the-L-Drive.aspx If you find the L Drive too frustrating to use, you could try the following options: Go back to basics. Purchase a USB Drive. Copy your information to a USB Drive in a computer lab, take it home and work on it. If you decide you want to put the information back onto the L Drive, bring your USB Drive back to campus with the updated information and paste it back into your folder. Or You can attach documents into an email and then address the email to yourself and send it. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form.   Tue, 01 Jun 2010 17:28:00 GMT f1397696-738c-4295-afcd-943feb885714:2714 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2713/What-are-some-solutions-I-can-I-try-to-get-my-L-Drive-access-to-work.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2713 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2713&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2713/What-are-some-solutions-I-can-I-try-to-get-my-L-Drive-access-to-work.aspx If you are trying to get your L Drive access to work, please follow these instructions: Open Internet Explorer. Click on "Tools" Click on "Internet Options". In the options window click the "Advanced" tab. Click "Restore Defaults". Click "Apply" then "OK" Close Internet Explorer and try again. Still no luck? Contact the BHSUHelp Desk at 642-6580 or email BHSUHelpdesk@BHSU.edu. Tue, 01 Jun 2010 17:19:00 GMT f1397696-738c-4295-afcd-943feb885714:2713 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2712/The-L-Drive-folders-are-links-and-not-actual-folder-icons.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2712 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2712&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2712/The-L-Drive-folders-are-links-and-not-actual-folder-icons.aspx If the L Drive folders appear to be links and not actual folder icons, make sure you are using Internet Explorer. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:16:00 GMT f1397696-738c-4295-afcd-943feb885714:2712 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2711/A-search-page-comes-up-offering-links-to-other-sites-I-also-receive-numerous-pop-ups.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2711 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2711&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2711/A-search-page-comes-up-offering-links-to-other-sites-I-also-receive-numerous-pop-ups.aspx There is a possibility that your computer may be infected with Spyware, Adware, or Malware. Download a safe program to remove these malicious programs from your computer and try again. Navigate to IITS's webpage, Virus Removal for more detailed instructions. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:14:00 GMT f1397696-738c-4295-afcd-943feb885714:2711 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2710/I-double-click-on-a-folder-within-the-L-Drive-and-it-tells-me-Access-is-Denied.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2710 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2710&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2710/I-double-click-on-a-folder-within-the-L-Drive-and-it-tells-me-Access-is-Denied.aspx If you are trying to access the L Drive and it tells you "Access Denied," please follow these instructions: Make sure you are logged in with the correct credentials. Ask yourself, are you sure you are supposed to have access to this folder? If you are a student, inform your instructor so that they may contact the correct department and/or assess the situation immediately. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:10:00 GMT f1397696-738c-4295-afcd-943feb885714:2710 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2709/I-click-on-the-link-for-the-L-Drive-provided-in-the-email-and-previous-page-and-it-tells-me-Page-Cannot-Be-Displayed.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2709 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2709&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2709/I-click-on-the-link-for-the-L-Drive-provided-in-the-email-and-previous-page-and-it-tells-me-Page-Cannot-Be-Displayed.aspx If you are trying to access the L Drive from a link in your email and the screen reads, "Page Cannot Be Displayed," please following these instructions: Press the "Go" button to the right of the Address bar. Retype or copy and paste in the information. Press Enter. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:08:00 GMT f1397696-738c-4295-afcd-943feb885714:2709 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2708/When-I-login-to-the-L-Drive-no-folders-show-up-in-the-window.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2708 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2708&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2708/When-I-login-to-the-L-Drive-no-folders-show-up-in-the-window.aspx If you are logged into the L Drive and no foleders are showing up in the window, please follow this instruction: Instead of using your email address as the username, type your username in the following format, BLACKHILLS\Firstname.Lastname. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 16:13:00 GMT f1397696-738c-4295-afcd-943feb885714:2708 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2707/I-cannot-access-ftpldrivebhsuedu-anymore.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2707 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2707&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2707/I-cannot-access-ftpldrivebhsuedu-anymore.aspx In order to secure your access to your L Drive folders, HTTPS is now required. Please navigate to the L-Drive login page and click on the link, L Drive Secure Access over HTTPS, to access your folder. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 16:04:00 GMT f1397696-738c-4295-afcd-943feb885714:2707 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2702/When-in-Internet-Explorer-7-I-clicked-on-the-link-but-My-Computer-opens-up-Where-are-the-L-Drive-folders.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2702 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2702&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2702/When-in-Internet-Explorer-7-I-clicked-on-the-link-but-My-Computer-opens-up-Where-are-the-L-Drive-folders.aspx If you are tring to find the L Drive folders using Internet Explorer 7, please follow these instructions: After clicking on the link and "My Computer" opens up, find "My Network Places" Click on it to open it up In the window list you will now see "ldrive on ldrive.bhsu.edu". Double click "ldrive on ldrive.bhsu.edu" to access your L Drive folders. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 20:40:00 GMT f1397696-738c-4295-afcd-943feb885714:2702 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2701/I-received-an-error-when-I-tried-to-open-Adobe-PDFs-from-the-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2701 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2701&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2701/I-received-an-error-when-I-tried-to-open-Adobe-PDFs-from-the-L-Drive.aspx If you received an error when trying to open Adobe PDF's from the L Drive, please note the follow: Recently an update came out from Microsoft that has been causing this error. To workaround the issue, try saving the files directly to your computer by copying and pasting them from the web folder to your desktop. Next open them from where you saved them to on your computer. To fully resolve the issue, please visit the Microsoft Support webpage. You will need to request the hotfix by using the link. Download and install the hotfix, reboot your PC and you should be able to successfully open Adobe PDF's from the L Drive. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 20:36:00 GMT f1397696-738c-4295-afcd-943feb885714:2701 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2700/Whenever-I-open-an-Office-document-on-the-L-Drive-it-asks-me-for-my-username-and-password-Why-does-it-contine-to-ask-me-for-them.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2700 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2700&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2700/Whenever-I-open-an-Office-document-on-the-L-Drive-it-asks-me-for-my-username-and-password-Why-does-it-contine-to-ask-me-for-them.aspx If you are trying to open an Office document from the L Drive and it repeatedly asks you for your username and password, please note the following: Microsoft requires that you login with your credentials to open an Office document from an online resource using WebDAV technology. However, instead of opening the file from there, copy it onto your computer and open it. This will ensure that you will have the entire file on your computer and it does come in handy if you are not able to access the L Drive at a later time. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 20:06:00 GMT f1397696-738c-4295-afcd-943feb885714:2700 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2699/I-cannot-login-to-the-L-Drive-It-wont-take-my-username-and-password-and-continues-to-prompt-me.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2699 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2699&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2699/I-cannot-login-to-the-L-Drive-It-wont-take-my-username-and-password-and-continues-to-prompt-me.aspx If you cannot login to the L Drive, please follow these instructions: Login with your username and the six digit pin for your password retreivable from Login Help. Please contact the BHSUHelp Desk if you are still having problems.   Wed, 26 May 2010 20:01:00 GMT f1397696-738c-4295-afcd-943feb885714:2699 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2697/I-have-Office-2007-or-older-and-my-instructor-has-a-newer-version-of-Office-documents-on-the-L-Drive-How-can-I-open-them.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2697 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2697&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2697/I-have-Office-2007-or-older-and-my-instructor-has-a-newer-version-of-Office-documents-on-the-L-Drive-How-can-I-open-them.aspx Download the Microsoft Office Compatiblity Pack. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:54:00 GMT f1397696-738c-4295-afcd-943feb885714:2697 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2695/I-received-an-error-that-tells-me-the-file-is-invalid.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2695 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2695&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2695/I-received-an-error-that-tells-me-the-file-is-invalid.aspx If you received an error while trying to access the L Drive that tells you the file is invalid, please follow these instructions: Login to the L Drive Select the Students folder Select the LDrivePatches folder. Now, run the applications within that folder. Reboot after the installation and try again. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:50:00 GMT f1397696-738c-4295-afcd-943feb885714:2695 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2693/I-received-an-error-while-trying-to-access-the-L-Drive-from-Windows-Vista.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2693 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2693&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2693/I-received-an-error-while-trying-to-access-the-L-Drive-from-Windows-Vista.aspx If the error message reads: Internet Explorer could not open https://ldrive.bhsu.edu/ldrive as a web Folder. Would you like to see its default view instead? Follow the directions below. Download and install the two following Patches from Microsoft:  Update for Windows Vista (KB945435) *only works with Vista Software Update for Web Folders (KB907306)  Or Login to the L Drive, go into the Students folder, then into the LDrivePatches folder and install the patches within that folder. Reboot after their installation and try again. Or Try connecting to the L Drive using a different method. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:33:00 GMT f1397696-738c-4295-afcd-943feb885714:2693