http://www.bhsu.edu/iits RSS feeds for Information and Instructional Technology Services 60 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3308/Can-I-use-my-Gaming-Console-on-ResNet.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3308 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3308&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3308/Can-I-use-my-Gaming-Console-on-ResNet.aspx Yes. The Safe Connect appliance currently supports the following gaming consoles: Xbox and Xbox 360 Playstation 3 Nintendo Wii If you have a gaming console not on this list (ex. Playstation 2), you will need to submit a Request Help form with your information, including your game console's MAC address. Please allow up to three business days to complete the configuration. Please contact the BHSU Help Desk for more information.   Wed, 08 Dec 2010 19:38:00 GMT f1397696-738c-4295-afcd-943feb885714:3308 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2685/How-do-I-access-the-BHSU-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2685 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2685&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2685/How-do-I-access-the-BHSU-L-Drive.aspx Black Hills State University offers access to your L Drive files from any computer with an internet connection, on or off campus! The L Drive provides access to files to both faculty and students. An L Drive folder is given per the request of your faculty and is limited to class use. Reminder: Login with your new username and password. Students email format is Firstname.Lastname@yellowjackets.BHSU.edu and faculty email format is Firstname.Lastname@BHSU.edu. To access the L Drive or MacShare, please click on the corresponding link. LOGIN: Windows L Drive Secure Access over HTTPS (Internet Explorer Only) LOGIN: MacShare Secure Access over HTTPS (Internet Explorer Only) To login, type in your Black Hills State University email address and password, then click "OK". You are now logged on. Get your login information. Problems or Questions? On and Off Campus L Drive/MacShare FAQs Adding and editing files works just as it does from any university computer, except, that it is web based and files are not accessed through "My Computer". However, if you are accessing the files from off campus, it is highly recommended that you copy the file to your computer, modify it as needed and copy it back to your folder on the L drive. Simply drag and drop the item from your computer to the folder. Doing so will reduce the risk of any problems or loss of data that may occur if you encounter technical problems. On Campus... If you are accessing the L Drive from an On-Campus computer, logging in with your BHSU Username and Password and it does not show up in My Computer, try the following. Log off the machine and log back on Reboot the machine If it still does not show up on the computer please open Internet Explorer and go to https://ldrive.bhsu.edu and click the link for L Drive Secure Access over HTTPS. If you cannot save a file to your L Drive folder, please read the following. Are you sure you are saving to the correct folder? If you are accessing it through the web page you must drag and drop your files from your computer to the web folder window. Still having problems? Check out the FAQ. If you are still have problems, please contact the Help Desk. Be sure to include a detailed description of the problem, your full name, email address and phone number. Off Campus... If you are having trouble accessing the L Drive, ask yourself these questions before going further. If you answer, No, to any of the following questions, please take the proper measures needed. Do you have your username and password? You must retrieve your username and password. Are you using your entire email address as your username? In some cases, such as long usernames, your username must be your email address. Has your instructor requested a folder for you and/or your class? You may not even need access to the L Drive if your instructor does not require it. Are you clicking on the correct folder? Make sure you are accessing the correct folder. Is your computer up to date with the latest patches and Service Packs available from Microsoft? Get the latest updates and patches from http://update.microsoft.com. Are you using Microsoft Internet Explorer as your browser? Browsers like Firefox and Netscape may not allow you to copy and paste items from your computer to the L Drive. Is your name the same as it was when you first received your L Drive folder? Inform your instructor your name has changed and you are having L Drive problems. Are you still a student at Black Hills State University? Your account is no longer active. It will be active again when you are enrolled in classes. From an Apple Computer Apple systems are compatible with most systems at Black Hills State University, however, they do encounter problems when accessing BHSU WebDAV folders such as L Drive and the MacShare. Please read the following bulleted items to understand the issue. On the "Finder" bar, click "Go" and select "Connect to Server..." from the drop down menu. Next, under "Server Address:" type in the following without the quotes: "https://ldrive.bhsu.edu/ldrive" or "https://ldrive.bhsu.edu/macshare", you will then be prompted for your username and password. After entering your information you may be prompted to reauthenticate several times. Due to the security of the folder structure, you will be asked to authenticate several more times for each folder that is opened and for each file you access, and even for no reason at all. The Apple system will also tell the user that "The user name or password you entered is not valid. Please try again." when the information is in fact correct. To avoid or workaround these problems please review the following resolutions: Download and install 3rd party software, Goliath downloadable from www.webdav.org has worked successfully. Run the application, then input "https://ldrive.bhsu.edu/ldrive" or "https://ldrive.bhsu.edu/macshare", without the quotes for the URL and entering your username and password to login. Or... Instead of accessing it from an Apple computer, it is also recommended that your files be downloaded onto a Microsoft machine, copied onto a USB device or other media, then copy it from the media to the Apple machine. Doing the reverse to post it back to the L Drive. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 07 Dec 2010 01:41:00 GMT f1397696-738c-4295-afcd-943feb885714:2685 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3299/What-is-P2P-Peer-to-Peer.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3299 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3299&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3299/What-is-P2P-Peer-to-Peer.aspx P2P (Peer-to-Peer) can be defined as the direct data communication between two or more network capable devices over the internet or other network, usually for the purpose of sharing any data file, including but not limited to: music, pictures, videos, software and documents. For more information visit BHSU’s Peer-to-Peer File Sharing Policy or contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 07 Dec 2010 00:07:00 GMT f1397696-738c-4295-afcd-943feb885714:3299 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3298/What-is-Copyright-Infringement.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3298 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3298&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3298/What-is-Copyright-Infringement.aspx Copyright infringement can be defined as the act of reproducing, distributing, performing, publicly displaying or turning copyrighted material into derivative work without the consent/permission of the copyright owner. For more information please visit the following links: Information Technology Appropriate Use Policy BHSU Student Code of Conduct Copyright Law of the United States If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Mon, 06 Dec 2010 23:59:00 GMT f1397696-738c-4295-afcd-943feb885714:3298 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3134/What-is-LoginHelp.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3134 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3134&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3134/What-is-LoginHelp.aspx If you forgot your username or password for the BHSU network, Email, Desire2Learn, or Webadvisor, you can access this information from Login Help. You will need to know: Your last name (no punctuation, Capatilize first letter ex:Smith) Last 4 digits of your Social Security Number Your date of birth (MMDDYYYY) Information found using Login Help: Colleague ID/Student ID Campus Network Username/E-mail Address Desire2Learn ID Web Advisor ID Pin/Password This is your original password for all campus accounts, excluding D2L. If you change it, please make a note of your new password as there is no way to retrieve it. If you can't remember it, you will need to follow the reset my passord instructions, or call the help desk to have it reset. Library Barcode This 14-digit number is used to checkout materials from the BHSU Library. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form. Be ready to provide them with the information you are using for Login Help so that they can verfify.    Tue, 19 Oct 2010 19:38:00 GMT f1397696-738c-4295-afcd-943feb885714:3134 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3133/I-forgot-my-username-or-password.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=3133 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=3133&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/3133/I-forgot-my-username-or-password.aspx If you forgot your username or password for the BHSU network, Email, Desire2Learn, or Webadvisor, you can access this information from Login Help. You will need to know: Your last name (no punctuation, Capatilize first letter ex:Smith) Last 4 digits of your Social Security Number Your date of birth (MMDDYYYY) Information found using Login Help: Colleague ID/Student ID Campus Network Username/E-mail Address Desire2Learn ID Web Advisor ID Pin/Password This is your original password for all campus accounts, excluding D2L. If you change it, please make a note of your new password as there is no way to retrieve it. If you can't remember it, you will need to follow the reset my passord instructions, or call the help desk to have it reset. Library Barcode This 14-digit number is used to checkout materials from the BHSU Library. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Be ready to provide them with the information you are using for Login Help so that they can verfify. Tue, 19 Oct 2010 19:30:00 GMT f1397696-738c-4295-afcd-943feb885714:3133 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2999/What-type-of-computer-should-I-bring-to-BHSU.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2999 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2999&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2999/What-type-of-computer-should-I-bring-to-BHSU.aspx BHSU encourages new students to bring a laptop of their own to campus. A desktop computer is acceptable; however, a laptop allows mobility. This gives the students the capability to be connected from any location on campus. Wireless Internet access is available in common areas of the Student Union, Jonas Hall, Meier Hall, Donald E. Young Sports and Fitness Center, E.Y. Berry Library-Learning Center, and the Residence Halls. Technology has been decreasing in price and has become more affordable. It is now possible to purchase a computer, which will remain functional for your entire college career, at a cost of less than $1,000. When shopping for a computer, keep in mind that any computer meeting the optimal configuration will work well for doing homework and accessing the Internet. A student whose major area of study will be on the Macintosh platform should consider a Mac as a suitable personal computer. A representative from Network & Computing Services will be happy to discuss requested computing needs and current market pricing. Computers that are connected to the BHSU network are required to have a licensed copy of Windows XP, Windows Vista, Windows 7, or Mac OS X, with the latest operating system patches / service packs and up-to-date antivirus software. Antivirus software is provided at no extra cost to BHSU students.  Computers with the following operating systems are not allowed to connect to the network: Windows 3.1, 95, 98, ME, NT 4.0, Mac OS X 10.3.9 and earlier. Mac OS X 10.4 or higher and Linux distributions are allowed with their latest patches, but may not be fully supported. Also, please note that, though supported for network access, not all University applications have been tested for compatibility with the Windows 7 platform.  The University Bookstore offers special pricing on laptops and desktops that meet the requirements for BHSU. Application software such as MS Office Professional and Adobe products are also available at discounts of up to 80% off the retail price. For more information on these offers, contact the University Bookstore at 605.642.6280 or visit www.BHSUbookstore.com.  The current standard software installation at BHSU is Windows XP SP3 with Microsoft Office 2007 Enterprise.  BHSU Student Hardware / Software Recommendations  Minimal Configuration Optimal Configuration 2.8 GHz Processor 2.13 GHz Core 2 Duo Processor or better 80 GB Hard Drive 160 GB Hard Drive or greater 1024 MB Ram (1GB) 4096 MB Ram (4 GB) or greater Windows XP Pro w/ Service Pack 3 Operating System Windows 7 Operating System Microsoft Office 2007 Microsoft Office 2007 If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu.   Wed, 22 Sep 2010 20:04:00 GMT f1397696-738c-4295-afcd-943feb885714:2999 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2755/What-does-the-Safe-Connect-Policy-Key-check-for.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2755 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2755&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2755/What-does-the-Safe-Connect-Policy-Key-check-for.aspx The Safe Connect Policy Key, once it is enabled, checks your computer to make sure: Windows Automatic Updater is running. Anti-Virus software is installed with most current definitions available. Anti-Spyware may also be required. In that case, it must be installed and running. Some P2P file sharing applications may be restricted.  If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form.   Tue, 01 Jun 2010 20:04:00 GMT f1397696-738c-4295-afcd-943feb885714:2755 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2754/When-I-run-Windows-Update-I-get-a-message-stating-that-the-product-key-used-to-install-windows-is-invalid.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2754 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2754&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2754/When-I-run-Windows-Update-I-get-a-message-stating-that-the-product-key-used-to-install-windows-is-invalid.aspx If you are trying to run Windows Update and you get a message stating that the product key used to install windows is invalid, your Windows operating system may not be properly licensed. You must have a legal copy of the operating system to connect to the network. Please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form.   Tue, 01 Jun 2010 20:02:00 GMT f1397696-738c-4295-afcd-943feb885714:2754 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2753/Can-I-update-my-anti-virus-before-I-login-to-Safe-Connect.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2753 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2753&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2753/Can-I-update-my-anti-virus-before-I-login-to-Safe-Connect.aspx Yes, you can do so by clicking on Update from the anti-virus software system icon in your system tray. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 20:00:00 GMT f1397696-738c-4295-afcd-943feb885714:2753 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2752/Can-I-update-Windows-before-I-login-to-the-network.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2752 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2752&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2752/Can-I-update-Windows-before-I-login-to-the-network.aspx Yes, you should be able to go to http://windowsupdate.microsoft.com. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form.   Tue, 01 Jun 2010 19:59:00 GMT f1397696-738c-4295-afcd-943feb885714:2752 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2751/I-am-Unauthenticated-or-Quarantined-what-am-I-allowed-to-access.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2751 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2751&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2751/I-am-Unauthenticated-or-Quarantined-what-am-I-allowed-to-access.aspx If you are Unauthenticated or Quarantined, you can do the following: Any Windows Updates your system needs can be downloaded and installed while you are in quarantine mode. The same applies to virus definitions from most of the major anti-virus providers and to anti-spyware updates. If you are still having problems or need more information, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:57:00 GMT f1397696-738c-4295-afcd-943feb885714:2751 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2750/How-do-I-logout-of-Safe-Connect.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2750 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2750&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2750/How-do-I-logout-of-Safe-Connect.aspx If you are trying to logout of Safe Connect, please take note of the following: When you log out of your Windows session, you will be logged off of Safe Connect. When you log back into Windows and open an Internet browser, you will be redirected to a login page. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:56:00 GMT f1397696-738c-4295-afcd-943feb885714:2750 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2749/Ive-opened-my-browser-with-a-default-blank-page-but-I-am-not-redirected-to-a-login-page.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2749 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2749&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2749/Ive-opened-my-browser-with-a-default-blank-page-but-I-am-not-redirected-to-a-login-page.aspx If you have opened your browser but are not redirected to a login page, go to a non-local site such as Google. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:54:00 GMT f1397696-738c-4295-afcd-943feb885714:2749 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2748/How-do-I-login-to-Safe-Connect.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2748 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2748&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2748/How-do-I-login-to-Safe-Connect.aspx If you are trying to login to Safe Connect, please take note of the following: When you enter a URL (www.google.com) on a browser window, you will be re-directed to a login webpage. Enter your username and password to login. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:52:00 GMT f1397696-738c-4295-afcd-943feb885714:2748 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2747/What-are-the-benefits-to-installing-and-running-the-Safe-Connect-Policy-Key.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2747 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2747&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2747/What-are-the-benefits-to-installing-and-running-the-Safe-Connect-Policy-Key.aspx The Safe Connect Policy Key is part of BHSU's effort to help you keep your computers as free as possible from viruses, spyware, and operating system security holes. Machines protected in this way generally perform much better and require much less downtime due to damage caused by malicious software. Also, the Safe Connect Policy Key can help to ensure that the average user has the fastest possible browsing experience while connected to the BHSU network. It does this by: Ensuring that communication from malicious software does not flood the School's Internet connection, resulting in much slower connections for legitimate users. Restricting certain applications that would otherwise consume an unfairly large share of the School's bandwidth, again resulting in a slower connection for the majority of users. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:50:00 GMT f1397696-738c-4295-afcd-943feb885714:2747 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2746/What-do-I-do-if-I-do-not-see-the-Safe-Connect-Policy-Key-icon-in-my-system-tray.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2746 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2746&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2746/What-do-I-do-if-I-do-not-see-the-Safe-Connect-Policy-Key-icon-in-my-system-tray.aspx If you cannot see the Safe Connect Policy Key icon in the system tray, please take note of the following: On Windows machines with Windows 2000 or later, you can right-click any blank space on the task bar at the bottom of your screen and select the option "Task Manager". When the Windows Task Manager appears, click the "Processes" tab and look for the process "SCClient.exe". Mac users can confirm via the Activity Monitor (ProcessViewer under 10.2 or before). If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:47:00 GMT f1397696-738c-4295-afcd-943feb885714:2746 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2745/What-happens-if-I-uninstall-the-Safe-Connect-Policy-Key.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2745 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2745&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2745/What-happens-if-I-uninstall-the-Safe-Connect-Policy-Key.aspx You can uninstall Safe Connect Policy Key at any time; however within minutes you will then be unable to access the Internet. You will be required to reinstall the Policy Key as if you are a new user to gain Internet access. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:46:00 GMT f1397696-738c-4295-afcd-943feb885714:2745 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2744/How-do-I-know-the-Safe-Connect-Policy-Key-is-installed-successfully.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2744 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2744&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2744/How-do-I-know-the-Safe-Connect-Policy-Key-is-installed-successfully.aspx You can tell if the Safe Connect Policy Key is installed successfully by following these instructions: On Windows machines with Windows 2000 or later, right-click any blank space on the task bar at the bottom of your screen. Select the option "Task Manager". When the Windows Task Manager appears, click the "Processes" tab.  Look for the process "SCClient.exe". Mac users can confirm via the Activity Monitor (ProcessViewer under 10.2 or before). If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:45:00 GMT f1397696-738c-4295-afcd-943feb885714:2744 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2743/I-cannot-install-the-Safe-Connect-Agent-it-warns-me-about-administrative-rights.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2743 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2743&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2743/I-cannot-install-the-Safe-Connect-Agent-it-warns-me-about-administrative-rights.aspx If you are trying to install the Safe Connect Agent and it warns you about administrative rights, please note the following: You must be logged onto your computer as a user with administrative rights or as the administrator. Contact the BHSUHelp Desk if do not have administrative rights. Tue, 01 Jun 2010 19:43:00 GMT f1397696-738c-4295-afcd-943feb885714:2743 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2742/Do-I-have-to-use-the-Safe-Connect-Agent.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2742 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2742&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2742/Do-I-have-to-use-the-Safe-Connect-Agent.aspx Yes. All Microsoft Windows PCs and Mac OS systems are required to use the Safe Connect Policy Key to ensure a safe computing environment for all and it is required for network access. If you have questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:41:00 GMT f1397696-738c-4295-afcd-943feb885714:2742 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2741/What-remediation-is-available.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2741 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2741&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2741/What-remediation-is-available.aspx There are two types of remediation available: Microsoft Windows Patch Failure. If the user's system fails the check for current critical OS patches, the user is instructed to click on the URL for the Microsoft Windows update site and follow the instructions. Additionally, the user is provided the option to download a program that can assist in configuration of Microsoft Windows Automatic Updates.   Anti-Virus/Anti-Spyware Failure. If the user's system fails the check for current anti-virus/anti-spyware software, the user is provided a download either for the software itself or for the current engine and virus definition files. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:39:00 GMT f1397696-738c-4295-afcd-943feb885714:2741 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2740/How-does-Validation-work-for-Linux-users.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2740 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2740&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2740/How-does-Validation-work-for-Linux-users.aspx For Linux users, authentication must be made by logging in via a webpage.The only validation check for Linux systems is the Nessus scan. There is no client which is downloaded to Linux systems. The network connection timer is set for Linux systems; however, there is no icon that can be right-clicked to logout and subsequently login again. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:38:00 GMT f1397696-738c-4295-afcd-943feb885714:2740 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2739/How-does-Validation-work-for-Macintosh-users.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2739 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2739&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2739/How-does-Validation-work-for-Macintosh-users.aspx Validation for MacIntosh users works the same way it does for Windows Users. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:36:00 GMT f1397696-738c-4295-afcd-943feb885714:2739 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2738/How-long-do-the-Validation-Checks-take.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2738 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2738&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2738/How-long-do-the-Validation-Checks-take.aspx Validation checks can take between 15 seconds to a few minutes. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:35:00 GMT f1397696-738c-4295-afcd-943feb885714:2738 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2737/What-Validation-Checks-are-being-performed.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2737 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2737&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2737/What-Validation-Checks-are-being-performed.aspx The following are some examples of validation checks that can be performed: Run Nessus scans for known vulnerabilities. Check for current release of anti-virus software and current virus definitions. Check for current Windows OS Patches for Windows machines. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:33:00 GMT f1397696-738c-4295-afcd-943feb885714:2737 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2736/What-is-Safe-Connect.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2736 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2736&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2736/What-is-Safe-Connect.aspx The Safe Connect Policy Key is a small software client that continuously validates that your system has the minimum security software running and up-to-date as per the School's acceptable use policy. The Safe Connect Policy Key will also certify that certain applications, prohibited by School policy, are not running. For more information on Safe Connect, visit the Network services page or the ResNet services page. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:31:00 GMT f1397696-738c-4295-afcd-943feb885714:2736 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2735/How-does-validation-work.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2735 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2735&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2735/How-does-validation-work.aspx The validation solution will "trap" any Internet browser access and redirect the user to a web page that instructs the user to download and install the validation client known as "Safe Connect Agent". Once launched, the client downloads the validation rules and processes these. If the workstation fails the test, it is allowed Internet access only to the remediation sites for a period of time. Once corrected, full network access is provided and a timer is set for the connection. The connection remains intact until the timer expires or the user logs out of his/her Windows session; at that time, the connection is reset and the user must re-validate by launching an Internet browser and logging in. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:29:00 GMT f1397696-738c-4295-afcd-943feb885714:2735 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2734/How-does-the-Network-Authentication-and-Validation-system-work.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2734 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2734&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2734/How-does-the-Network-Authentication-and-Validation-system-work.aspx The new computer security system performs the following functions: Require authentication to the network. Validate whether the system connecting to the network meets the minimum security standards. Quarantines the system until it meets the minimum security standards. Provides access to the remediation sites. Once the system is validated as "clean," allows access to the network. Why are we introducing this solution now? There are over 31 medium or higher rated worms (Blaster, Nachi, Netsky, Sobig) that infected computer systems during the first 6 months of 2004. We did not have a solution that could effectively quarantine systems until proven "clean"; thus, many unprotected systems became infected as soon as they were physically plugged into the network. From investigations on the causes of the problems experienced, it has been determined that the best way to prevent this from happening again is to insure that virus software and OS critical update/patches are current and maintained. Users who did connect systems that were current with both OS patches and anti-virus software also suffered delays in Internet and other network access due to the excessive traffic caused by the infected machines. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:25:00 GMT f1397696-738c-4295-afcd-943feb885714:2734 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2729/Can-I-use-wireless-internet-on-campus.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2729 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2729&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2729/Can-I-use-wireless-internet-on-campus.aspx Yes. Wireless Internet is available for all faculty, staff, and students in the Student Union, Jacket Legacy Room, E.Y. Berry Library, YC common area, Meier Hall common area, and Jonas computer labs. The SSID (network ID) is "HotSpot." View wireless coverage map... If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 19:00:00 GMT f1397696-738c-4295-afcd-943feb885714:2729 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2726/What-is-ResNet.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2726 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2726&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2726/What-is-ResNet.aspx ResNet (Residential Computing Services) is a residence-wide computer network that provides access to university resources and the Internet throughout the residence halls. Visit the ResNet webpage for more information. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 18:43:00 GMT f1397696-738c-4295-afcd-943feb885714:2726 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2725/How-do-I-change-my-password.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2725 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2725&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2725/How-do-I-change-my-password.aspx There are several options for changing your password. If you are on campus and logged into the BLACKHILLS domain, you can press Ctrl+Alt+Del and select the "Change Password" option. Simply enter your old password once and your new password twice and select OK. or You may change your password through BHSU Outlook Web Access (web mail) by logging in and selecting the "Options" in the lower left hand corner. Scroll down on the options page. You will see a button labeled "Change Password." Click the button and fill in the information. **NOTE: ALL OF THE OPTIONS ABOVE WILL CHANGE YOUR PASSWORD FOR NETWORK/EMAIL/RESNET/LIBRARY DATABASES. YOU CANNOT USE ANY OF YOUR PREVIOUS TEN PASSWORDS. PASSWORD MUST BE A MINIMUM OF SIX CHARACTERS.   If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 18:40:00 GMT f1397696-738c-4295-afcd-943feb885714:2725 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2714/The-L-Drive-is-too-frustrating-for-me-Is-there-any-other-way-to-save-and-transfer-my-information-without-using-the-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2714 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2714&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2714/The-L-Drive-is-too-frustrating-for-me-Is-there-any-other-way-to-save-and-transfer-my-information-without-using-the-L-Drive.aspx If you find the L Drive too frustrating to use, you could try the following options: Go back to basics. Purchase a USB Drive. Copy your information to a USB Drive in a computer lab, take it home and work on it. If you decide you want to put the information back onto the L Drive, bring your USB Drive back to campus with the updated information and paste it back into your folder. Or You can attach documents into an email and then address the email to yourself and send it. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Or submit an online Request Help Form.   Tue, 01 Jun 2010 17:28:00 GMT f1397696-738c-4295-afcd-943feb885714:2714 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2713/What-are-some-solutions-I-can-I-try-to-get-my-L-Drive-access-to-work.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2713 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2713&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2713/What-are-some-solutions-I-can-I-try-to-get-my-L-Drive-access-to-work.aspx If you are trying to get your L Drive access to work, please follow these instructions: Open Internet Explorer. Click on "Tools" Click on "Internet Options". In the options window click the "Advanced" tab. Click "Restore Defaults". Click "Apply" then "OK" Close Internet Explorer and try again. Still no luck? Contact the BHSUHelp Desk at 642-6580 or email BHSUHelpdesk@BHSU.edu. Tue, 01 Jun 2010 17:19:00 GMT f1397696-738c-4295-afcd-943feb885714:2713 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2712/The-L-Drive-folders-are-links-and-not-actual-folder-icons.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2712 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2712&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2712/The-L-Drive-folders-are-links-and-not-actual-folder-icons.aspx If the L Drive folders appear to be links and not actual folder icons, make sure you are using Internet Explorer. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:16:00 GMT f1397696-738c-4295-afcd-943feb885714:2712 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2711/A-search-page-comes-up-offering-links-to-other-sites-I-also-receive-numerous-pop-ups.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2711 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2711&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2711/A-search-page-comes-up-offering-links-to-other-sites-I-also-receive-numerous-pop-ups.aspx There is a possibility that your computer may be infected with Spyware, Adware, or Malware. Download a safe program to remove these malicious programs from your computer and try again. Navigate to IITS's webpage, Virus Removal for more detailed instructions. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:14:00 GMT f1397696-738c-4295-afcd-943feb885714:2711 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2710/I-double-click-on-a-folder-within-the-L-Drive-and-it-tells-me-Access-is-Denied.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2710 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2710&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2710/I-double-click-on-a-folder-within-the-L-Drive-and-it-tells-me-Access-is-Denied.aspx If you are trying to access the L Drive and it tells you "Access Denied," please follow these instructions: Make sure you are logged in with the correct credentials. Ask yourself, are you sure you are supposed to have access to this folder? If you are a student, inform your instructor so that they may contact the correct department and/or assess the situation immediately. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:10:00 GMT f1397696-738c-4295-afcd-943feb885714:2710 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2709/I-click-on-the-link-for-the-L-Drive-provided-in-the-email-and-previous-page-and-it-tells-me-Page-Cannot-Be-Displayed.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2709 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2709&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2709/I-click-on-the-link-for-the-L-Drive-provided-in-the-email-and-previous-page-and-it-tells-me-Page-Cannot-Be-Displayed.aspx If you are trying to access the L Drive from a link in your email and the screen reads, "Page Cannot Be Displayed," please following these instructions: Press the "Go" button to the right of the Address bar. Retype or copy and paste in the information. Press Enter. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 17:08:00 GMT f1397696-738c-4295-afcd-943feb885714:2709 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2708/When-I-login-to-the-L-Drive-no-folders-show-up-in-the-window.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2708 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2708&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2708/When-I-login-to-the-L-Drive-no-folders-show-up-in-the-window.aspx If you are logged into the L Drive and no foleders are showing up in the window, please follow this instruction: Instead of using your email address as the username, type your username in the following format, BLACKHILLS\Firstname.Lastname. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 16:13:00 GMT f1397696-738c-4295-afcd-943feb885714:2708 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2707/I-cannot-access-ftpldrivebhsuedu-anymore.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2707 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2707&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2707/I-cannot-access-ftpldrivebhsuedu-anymore.aspx In order to secure your access to your L Drive folders, HTTPS is now required. Please navigate to the L-Drive login page and click on the link, L Drive Secure Access over HTTPS, to access your folder. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Tue, 01 Jun 2010 16:04:00 GMT f1397696-738c-4295-afcd-943feb885714:2707 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2702/When-in-Internet-Explorer-7-I-clicked-on-the-link-but-My-Computer-opens-up-Where-are-the-L-Drive-folders.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2702 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2702&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2702/When-in-Internet-Explorer-7-I-clicked-on-the-link-but-My-Computer-opens-up-Where-are-the-L-Drive-folders.aspx If you are tring to find the L Drive folders using Internet Explorer 7, please follow these instructions: After clicking on the link and "My Computer" opens up, find "My Network Places" Click on it to open it up In the window list you will now see "ldrive on ldrive.bhsu.edu". Double click "ldrive on ldrive.bhsu.edu" to access your L Drive folders. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 20:40:00 GMT f1397696-738c-4295-afcd-943feb885714:2702 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2701/I-received-an-error-when-I-tried-to-open-Adobe-PDFs-from-the-L-Drive.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2701 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2701&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2701/I-received-an-error-when-I-tried-to-open-Adobe-PDFs-from-the-L-Drive.aspx If you received an error when trying to open Adobe PDF's from the L Drive, please note the follow: Recently an update came out from Microsoft that has been causing this error. To workaround the issue, try saving the files directly to your computer by copying and pasting them from the web folder to your desktop. Next open them from where you saved them to on your computer. To fully resolve the issue, please visit the Microsoft Support webpage. You will need to request the hotfix by using the link. Download and install the hotfix, reboot your PC and you should be able to successfully open Adobe PDF's from the L Drive. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 20:36:00 GMT f1397696-738c-4295-afcd-943feb885714:2701 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2700/Whenever-I-open-an-Office-document-on-the-L-Drive-it-asks-me-for-my-username-and-password-Why-does-it-contine-to-ask-me-for-them.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2700 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2700&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2700/Whenever-I-open-an-Office-document-on-the-L-Drive-it-asks-me-for-my-username-and-password-Why-does-it-contine-to-ask-me-for-them.aspx If you are trying to open an Office document from the L Drive and it repeatedly asks you for your username and password, please note the following: Microsoft requires that you login with your credentials to open an Office document from an online resource using WebDAV technology. However, instead of opening the file from there, copy it onto your computer and open it. This will ensure that you will have the entire file on your computer and it does come in handy if you are not able to access the L Drive at a later time. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 20:06:00 GMT f1397696-738c-4295-afcd-943feb885714:2700 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2699/I-cannot-login-to-the-L-Drive-It-wont-take-my-username-and-password-and-continues-to-prompt-me.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2699 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2699&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2699/I-cannot-login-to-the-L-Drive-It-wont-take-my-username-and-password-and-continues-to-prompt-me.aspx If you cannot login to the L Drive, please follow these instructions: Login with your username and the six digit pin for your password retreivable from Login Help. Please contact the BHSUHelp Desk if you are still having problems.   Wed, 26 May 2010 20:01:00 GMT f1397696-738c-4295-afcd-943feb885714:2699 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2697/I-have-Office-2007-or-older-and-my-instructor-has-a-newer-version-of-Office-documents-on-the-L-Drive-How-can-I-open-them.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2697 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2697&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2697/I-have-Office-2007-or-older-and-my-instructor-has-a-newer-version-of-Office-documents-on-the-L-Drive-How-can-I-open-them.aspx Download the Microsoft Office Compatiblity Pack. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:54:00 GMT f1397696-738c-4295-afcd-943feb885714:2697 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2695/I-received-an-error-that-tells-me-the-file-is-invalid.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2695 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2695&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2695/I-received-an-error-that-tells-me-the-file-is-invalid.aspx If you received an error while trying to access the L Drive that tells you the file is invalid, please follow these instructions: Login to the L Drive Select the Students folder Select the LDrivePatches folder. Now, run the applications within that folder. Reboot after the installation and try again. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:50:00 GMT f1397696-738c-4295-afcd-943feb885714:2695 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2693/I-received-an-error-while-trying-to-access-the-L-Drive-from-Windows-Vista.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2693 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2693&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2693/I-received-an-error-while-trying-to-access-the-L-Drive-from-Windows-Vista.aspx If the error message reads: Internet Explorer could not open https://ldrive.bhsu.edu/ldrive as a web Folder. Would you like to see its default view instead? Follow the directions below. Download and install the two following Patches from Microsoft:  Update for Windows Vista (KB945435) *only works with Vista Software Update for Web Folders (KB907306)  Or Login to the L Drive, go into the Students folder, then into the LDrivePatches folder and install the patches within that folder. Reboot after their installation and try again. Or Try connecting to the L Drive using a different method. If you have any questions, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:33:00 GMT f1397696-738c-4295-afcd-943feb885714:2693 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2692/How-do-I-log-on-to-BHSU-computers.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2692 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2692&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2692/How-do-I-log-on-to-BHSU-computers.aspx If you are trying to login to BHSU computers, follow these instructions: Students should log in with your first and last name. For example, FirstName.LastName@yellowjackets.BHSU.edu. Faculty and Staff should log on with your first name and last name. For example, FirstName.LastName@BHSU.edu.  If you don't know your password information, go to Login Help to retrieve your login information.  Make sure your domain is BLACKHILLS if you do not enter your full email address for the username. If you are still having problems, please contact the BHSU Help Desk at 605.642.6580 or BHSUHelpDesk@BHSU.edu. Wed, 26 May 2010 19:31:00 GMT f1397696-738c-4295-afcd-943feb885714:2692 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2668/Where-is-the-BHSU-Help-Desk-located.aspx#Comments 0 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/RssComments.aspx?TabID=9665&ModuleID=19610&ArticleID=2668 http://www.bhsu.edu/DesktopModules/DnnForge%20-%20NewsArticles/Tracking/Trackback.aspx?ArticleID=2668&PortalID=230&TabID=9665 http://www.bhsu.edu/iits/HelpDesk/FullFAQ/tabid/9665/articleType/ArticleView/articleId/2668/Where-is-the-BHSU-Help-Desk-located.aspx   Tue, 18 May 2010 19:14:00 GMT f1397696-738c-4295-afcd-943feb885714:2668