To Answer a Call

  • Lift Handset, Press Speaker or Line or Answer
To Place a Call
  • Lift Handset or Press Speaker Button, Dial extension or “9” + Number
To Place a Call on Hold
  • While on a call, Press Hold button
  • To retrieve call, press Resume.
To Transfer a Caller
  • Press Transfer button
  • Dial number (Announce the call)
  • Press Transfer or Hang up
To Create a Conference Call (up to 8 participants)
  • Press Conference Button
  • Dial Number and announce Conference call
  • Press Conference Button (or Softkey)
    Repeat for additional participants
To Park a Call
  • Press Park Softkey  (Note Park number on display) Park Range: 1260 - 1270
To Retrieve Parked Call
  • Lift handset and dial displayed Park Code
Call Pickup
  • Lift handset and Press “Pick-up” Button
  • Press “Answer” Softkey                  
Call Forward
  • Press Forward All Softkey
  • Press Messages (to voicemail) or enter Number
  • To Cancel, Press “Forward Off” Softkey
Do Not Disturb
  • Press “Do Not Disturb” Button
  • To deactivate, Press “Do Not Disturb” again.
Change Phone Settings
  • Press the “Applications” Button
  • Select  Preferences
    • Select Brightness (arrows on Navigation pad) and “Save”
    • Select Ringtone (Default ring, select and “Set”)
Send an incoming call to Voicemail
  • Press Divert while call is ringing

To Set Up Mailbox
  • Press Messages Button
  • Enter Default Password (147258) followed by #
  • Follow voice prompts to record Name and Greeting
  • Change Password
To Access Voicemail
  • Press Messages Button
  • Enter Password
During Message
1 Restart
2 Save
3 Delete
4 Slow Playback
5 Change Volume
6 Fast Playback
7 Rewind (5 Sec increments)
8 Pause/Resume
9 Fast Forward (5 Sec increments)
After Message
1 Replay
2 Save
3 Delete
4 Reply
5 Forward Message
6 Save as New
7 Rewind (5 sec)
9 Play Summary
To Leave a Message in Voicemail
  • Press *, Dial extension
  • To by-pass Greeting, Press #.
To Skip a Message in Voicemail
  • Press “#” to skip a message in your Voice-mail
To Transfer a Caller Directly Into Voicemail
  • Press Transfer button
  • Dial *, then extension number
  • Press Transfer button or hang up
To Access Your Mailbox Remotely
  • Or Dial your Direct Dial Number, when greeting starts, Press * and enter your ID (Extension number) followed by # and Password followed by #.  

Do you want to print out instructions? Download a printable version of Quick Reference Guide 9971

Posted in: IP Phones
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