The South Dakota Office of Tourism launched its first ever online customer service training curriculum May 29, 2008. Visit the new training system to get started.
Serving Great Faces in Great Places” is the theme of the online training created by the Office of Tourism and the College of Business and Technology at Black Hills State University.
“This training was developed for front-line employees who are the first people to come into contact with travelers to South Dakota,” said Richard Benda, secretary of the Department of Tourism and State Development. “The goal of this training is to help them with awareness and give them ideas to make the best first impression possible.”
Though the training was initially developed for businesses in the visitor industry, all businesses with an interest in hospitality training are welcome to use the online program.
Business owners/managers are required to register their businesses before any of their employees are able to register and access the training. Managers will be able to monitor each of their employee's progress. When finished, each employee will receive a certificate of completion. Participating businesses will also receive a certificate of participation.
The Office of Tourism contracted with the College of Business and Technology at Black Hills State University to develop the training, which will be offered free of charge to all South Dakota businesses. The new online hospitality training program is part of Goal 1 of the 2010 initiative to double visitor spending in South Dakota.